Panasonic UK Commentaires

Dear Customer, Thank you for your feedback and let me apologize for the delay in receiving the parcel and the frustration it caused. We strive to be prompt in dispatching the orders and to honor our next day delivery, however, when working alongside a delivery company, the greatest part of the delivery process falls into their control. As I have checked, the parcel has been dispatched by Panasonic on Friday the 10th, however taking into consideration that the delivery companies do not work on weekends and orders pile up in the meantime, this might have been the reason why they were unable to deliver it in time. Nevertheless, we can only apologize for the long wait and the inconvenience. Should we be able to assist with anything else or you would need support with the product, do not hesitate to contact us as we will be happy to help. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for the inconveniences that we have caused. Indeed, Panasonic has adopted and eco-friendly policy and in order to reduce our carbon footprint, we no longer print out full instruction manuals, however we make all of them available online for all products and available languages. We completely understand your frustration and in order to assist you, I have attached a link to your microwave oven's instruction manual below, so that you could easily access it, browse through it and, if need be, download it to your device so that you could eventually print it out in case you find it more convenient to have a paper version. The link to the full instruction manual, containing the user guide and recipes, is the following: https://tda.panasonic-europe-service.com/docs/1524941216-6001-3D4173171DE155B522036046A21EF74B13A014E3/tsn3/data/ALL/NNCD88QS/OI/1017937/BPQ.pdf Again, I am sorry for the inconvenience, and should you need any further assistance or need help finding some information in the manual, do not hesitate to contact us as we will be glad to assist. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your feedback and let me apologize for the inconveniences that we have caused. As I can see, the case has been resolved, and the refund payment is in progress however there were complications on the way on our end for which we are very sorry. This is certainly not the level of service we aim to provide, and we deeply regret the frustration caused. There seems to have been an issue in our system which led to the prolonged processing time of our case. We can only apologize for the delay in resolving the matter and for the trouble caused. Again, we are truly sorry for how the situation has unfolded. We completely understand your frustration and hope the refund will go through in the coming days. Kind Regards, Panasonic Customer Support Team