Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur One Tree Travel | Avis sur le service client de {{merchantUrl}} | Feefo

Afficher tous les 207 commentaires

Client de confiance

Vérifié par Feefo

1 year ago

Still could do with work on the admin

Good price and covers everything i need. Only one drawback is opening the information, as you have to sign into each individual file, instead of just opening one. Would be so much easier and...

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Billie

One Tree Travel

1 year ago

Good morning, Thank you so much for your feedback. We do password protect documents sent via email. This is for your security, as the documents contain your personal data. I will pass on your comments to our operations team to see if there is any way to simplify this process in the future. Have a lovely time in Costa Rica! Billie

James

Vérifié par Feefo

Glasgow

1 year ago

Ce que James a dit à propos de One Tree Travel:

Phone answered promptly and the person asking questions and talking details was clear spoken and very clear way to communicate with.

Billie

One Tree Travel

1 year ago

Good morning James, Thank you so much for your review. It was lovely speaking to you. If there's anything more we can do to earn 5 stars next time, we'd love to hear from you. Enjoy your holidays, Billie

Client de confiance

Vérifié par Feefo

1 year ago

Brilliant experience

Good, the assistant was clear and professional. I explained my situation to them and were dealt with quickly and professionally. Good service

Reece

One Tree Travel

1 year ago

Good afternoon, Thank you for leaving us a five star review! Have a wonderful time in France. Best wishes, Reece

Annie

Vérifié par Feefo

Falkirk

1 year ago

Ce que Annie a dit à propos de One Tree Travel:

It was very good service she was very helpful I will use them are gain going on holiday

Billie

One Tree Travel

1 year ago

Good morning, Thank you so much for your kind words. We really appreciate them. If there's anything more we can do next time to earn 4 or even 5 stars, we'd love to hear from you! Have a lovely time in Barbados, Billie

Jodi

Vérifié par Feefo

Fareham

1 year ago

Ce que Jodi a dit à propos de One Tree Travel:

Excellent salesperson, very helpful and knowledgeable. Quick and easy to apply for. Instant decision.

Billie

One Tree Travel

1 year ago

Good morning Jodi, We pride ourselves on our excellent contact centre team, so this is fantastic feedback to receive. Thank you! Enjoy your travels, Billie

Tracy

Vérifié par Feefo

Kent

1 year ago

Ce que Tracy a dit à propos de One Tree Travel:

Five star service

Great service and price of travel insurance for my pre existing health conditions from One Tree Travel, spoke to Billie who was very helpful and friendly and arranged my travel insurance quickly for...

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Billie

One Tree Travel

1 year ago

Good morning Tracy, Thank you so much for this review. It was lovely speaking to you! Have a great time in Lanzarote, Billie

Neil

Vérifié par Feefo

Oakham, Rutland

1 year ago

Ce que Neil a dit à propos de One Tree Travel:

Outstanding Customer Service

My experience pre-journey has been nothing short of outstanding. I have been handled with care, sympathy and thoughtfulness. A particular mention should go to Andre who is a credit to the business -...

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Reece

One Tree Travel

1 year ago

Good afternoon Neil, Thank you for leaving such a glowing review of the service you received from Andre, what a fantastic demonstration of the customer care we strive for. I'll make sure your comments are passed to my colleague and we hope you have a wonderful trip to Canada. Best wishes, Reece

Sandra

Vérifié par Feefo

Derbyshire

1 year ago

Ce que Sandra a dit à propos de One Tree Travel:

They were helpful friendly and professional

Reece

One Tree Travel

1 year ago

Thank you for leaving us a five star review Sandra, have a lovely time in Jamaica and we hope to speak with you again next time. Best wishes, Reece

Diana

Vérifié par Feefo

London

1 year ago

Ce que Diana a dit à propos de One Tree Travel:

Looks good to me.

I was given One Tree Travel's information via my normal travel insurance. apparently they are part of the same company. I was told that it would be cheaper, and it was! It still appears to offer the...

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Billie

One Tree Travel

1 year ago

Good morning Diana, Thank you so much for your feedback. I've passed this on to our operations manager to look into. If you do find yourself needing assistance abroad, the number for the Emergency Assistance line is on the first page of your policy schedule, along with the number for the Contact Centre, and the Claims Department. Enjoy your travels! Billie

Client de confiance

Vérifié par Feefo

1 year ago

I thought it was okay I had no problems.

Billie

One Tree Travel

1 year ago

Good afternoon, Thank you so much for this review. It was lovely speaking to you. If there's anything more we can do to earn 5 stars next time, we'd love to hear from you. Enjoy your travels! Billie

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One Tree Travel Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?