Thank you for your honest feedback and for being such a loyal customer over the years. I really appreciate you taking the time to share your experience with us.
I completely understand your disappointment, and I want to acknowledge that as a long-standing customer, you deserved to feel like we were genuinely working hard to keep your business. Your loyalty should always be valued and recognized.
While I'm glad you found our service quality good and that we could provide the agreed value coverage you needed, I understand that competitive pricing is important to you. As a broker, we work with multiple insurers to find the best options available, but I want to be transparent that we're not always able to match every quote in the market due to different insurer appetites, coverage variations, and pricing structures.
Thank you for your years of trust in us, and for this valuable feedback. It helps us understand how we can better communicate with and support our loyal customers, even when market constraints limit our flexibility.
Warm Regards
Joe Turner
Norton Manager
