Stunning watch, arrived ridiculously quickly and is a pleasure to wear.
I should have bought 2 black straps though and not the brown leather; I don't think I'll ever get around to wearing it as it...
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Avis sur des produits
Karolina
Nordgreen
6 years ago
Hello,
We truly appreciate you taking the time to let us know your thoughts on our dark brown leather strap. It does indeed very classic and chick brown version, which is presented on the pictures, but we of course take this strongly into consideration in order to be able to provide the real imagine in even a better way. By the way, in the cases like this, we always offer exchange the product to another e.g brown leather which potentially might be a better fit :)
All the best, The Nordgreen Team
Delivery was well within time, item was well packaged and presented and product did not disappoint. I love my new Philosopher watch, it's stylish and exudes quality and sophistication. It's a...
I expected high quality service - did not happen. The promotion code for 15% discount and some green initiative did not work at checkout. The delivery person just dropped the package outside the...
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Karolina
Nordgreen
6 years ago
Hi,
Thank you very much for your review and for taking the time to write about us :)
We really regret the bad experience you have had and hopefully it will only move forward from here. We do strive to provide the most excellent experience in the whole customer journey, we are so sorry that we were unable to do so in our case. Unfortunately, as you might know, multiple discount codes cannot be applied to one order, thus you either needed to choose 15% discount or ONETREE discount. However, in order to for the latter to work as it offers free strap of your choice, you first need to select an extra strap to your basket. The discount simply subtracts the additional costs of the strap. Hope it makes sense now :) We always recommend in the cases like this to contact us if you are unsure whether something has been performed incorrectly. Systematically there were no errors, I can simply see that you did not choose any strap, which result in inability to use the discount code.
Regards the shipment, we are fully aware that at certain times our courier leaves the package outside the house without any signature.However, it happens when it is a private home and courier is sure that it can be kept safely. Although we disagree with this policy and are working very hard to change this, however both Fedex and UPS couriers have their own rules which we unfortunately not able to adjust. Thus we are so sorry, but luckily nothing bad has happened :)
We hope our watch did suit your taste.
Finally, do not hesitate to write to us as that is the only way for us to clear it out the inconveniences you been experiencing.
Have a lovely day!
Best regards,
The Nordgreen Team
Date d'achat : 18/02/2020
0
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Client de confiance
6 years ago
Speedy delivery and a billing mistake, which could have very well been my own fault, was very quickly fixed, so in sum great service - also after-service!
I have loved everything about Nordgreen's service, from the friendly customer service to the quick arrival of my order to the giving back program: everything about the service deserves a 5 star...
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Avis sur des produits
Date d'achat : 19/02/2020
0
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Client de confiance
6 years ago
The watch is beautiful and elegant, and the customer service was so helpful and quick. I will definitely be a returning customer.
Date d'achat : 10/02/2020
0
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TC
Trusted Customer
6 years ago
Ce que Trusted Customer a dit à propos de Nordgreen:
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nordgreen is a Scandinavian watch brand based out of Copenhagen that has incorporated quality design from one of the leading designers of our time, and the sustainable values of the people of Denmark through it's CSR programme.
