Cycler Commentaires

Thank you so much for taking the time to leave us a review. We're here if you ever need any support. Thanks, Team NextGen

Thank you for your review, William. Feedback is really important to us and helps us improve the products that we offer and the service that we provide. Please do contact us if you ever need any support and whilst we too hope that you don't need to make. claim, we're here for you at the touch of a button if you do. Thanks, Team NextGen

Hi Jbril, thanks for your review and also for taking our call a moment ago. As discussed, we will provide your feedback on this review response so anyone reading understands why you've provided us with a 1 star review. You incepted two insurance policies at Christmas, the second because you'd entered incorrect details on the 1st. You wrote to us to cancel the duplicate policy and we responded on Boxing Day morning (even though we were closed) to understand what had happened. We then called you at 9;40am this morning (29th December) when our office re-opened, cancelled your policy and refunded the premium in full. You've advised that you left the 1 star review because of the time delay between Boxing Day and us cancelling your insurance this morning. As we advised, we had a couple days over Christmas where we were closed (this was on our out of office e-mail reply, our website home page and contact us page) and that's why there was a delay. As we shared with you, we felt that a 1 star review was not very fair considering we were closed for the Christmas period, we had responded on Boxing Day and we immediately called you when we re-opened to deal with the duplicate policy. Thanks however for your review and for the time on the phone this morning. As a new customer we do hope you now understand how important customer service is to us. We hope to meet your service expectations moving forward. Team NextGen

Thank you so much for taking the time to leave a review. We're here if you ever need any support, via telephone, e-mail, your on-line customer area or social media, 24/7. Thanks, Team NextGen

Hi Lamara, thank you for taking the time to leave us a review. We're really pleased to welcome you to NextGen. We'd love to learn how we could improve the rating you've given us and we're really open to feedback and suggestions. Additionally, if ever you need us, we're here 24/7 to support you. Just contact our team via e-mail, on 01206 688097, social media or via your online customer area. Thanks, Team NextGen

Thank you for taking the time to leave us a review. We do like to be great value for money and we're pleased you feel that way but we too believe the 'proof is in the pudding'. So, when you need us, we're here.Thanks, Team NextGen

Hi David, thank you so much for taking the time to leave a review. Welcome to NextGen, we're really pleased to have you on board. remember, if ever you need us, we're here on 01206 688097, via e-mail on hello@nextgeninsurance.co.uk, via your customer area (https://gonextgen.co.uk/customer-area/login) and on social media too. Many Thanks, Team NextGen

Hi Paul, welcome to NextGen and thank you so much for taking the time to leave a review. Whilst we're really pleased that we were super competitive we do pride ourselves on the after sales service that we provide so remember, if ever you need us, we're here on 01206 688097, via e-mail on hello@nextgeninsurance.co.uk, via your customer area (https://gonextgen.co.uk/customer-area/login) and on social media too. Many Thanks, Team NextGen