Easy service on line good price haven’t used the service yet so can’t say if good or bad
1
Partager
Client de confiance
Vérifié par Feefo
5 years ago
Clear, precise and great value 🎉
Clear outlay.. bullet points . Easy to understand and well laid out
1
Partager
Client de confiance
Vérifié par Feefo
5 years ago
Recommend
Simple, friendly and cheap
1
Partager
Client de confiance
Vérifié par Feefo
5 years ago
Worst Insurance Around
They're no good.
Alan
Cycler
5 years ago
Hi, thank you for your feedback. We're pleased we got to speak with you this morning. As discussed, we're at a complete loss as to what has happened. We have your policy as being incepted in August 2020 and we have no record of any conversations, telephone calls or claim reports on either ours or our Claims systems.
You stated on the call that you called us at some point in December/January to report a claim for a frozen screen, which as we just advised is covered under your policy, however, we have no record of this call and we have checked our call logs and administration systems for both months.We can also see that you have not logged in online to report your claim.
We're unsure of who you called and spoke to and from what telephone number as you advised you may have used another device to call.We're unsure if you completed a google search for us and called someone else.
We exist to support all customers in their moment of need and customer service is paramount so we're really sorry that on this occasion something, somewhere has not worked. However, it's very hard for us to pinpoint the issue as we're certain that you never spoke to any of our team.
You remain a customer and fully covered for such issues and we've provided you with our contact details again should you need us. We're here 24/7. Thanks, Team NextGen
1
Partager
Client de confiance
Vérifié par Feefo
5 years ago
First class online customer service,
The company following a call to customer service, with a request for a copy of my iPhone insurance details, the representative answered promptly and politely and emailed all details to me. I am sure...
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2
Partager
Client de confiance
Vérifié par Feefo
5 years ago
Excellent cover provided and online service
Clear information provided and easy on line service
Excellent cover provided
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
