Booking was fine but the complaints process shocking - no response to our problems with rubbish and just excuses in the follow up email exchanges.
National Trust Holidays
National Trust Holidays
21 days ago
Good morning
Thank you for your feedback. We're pleased the booking process was straightforward. We're sorry you were disappointed with the response to your complaint.
As our colleague mentioned, the bins were emptied two days prior to your arrival so we were surprised to hear they had filled up again given there are only five pitches on the site. It seems that beach users were filling them up so we will be looking to find a way of making the exclusive site usage clear.
Kind regards
National Trust Holidays
Avis sur des produits
National Trust Holidays
National Trust Holidays
21 days ago
Good morning
Thank you for your feedback. We're pleased your enjoyed the location. We're sorry you were disappointed with the response to your complaint.
As our colleague mentioned, the bins were emptied two days prior to your arrival so we were surprised to hear they had filled up again given there are only five pitches on the site. It seems that beach users were filling them up so we will be looking to find a way of making the exclusive site usage clear.
Kind regards
National Trust Holidays
I find the system difficult to navigate to find the accommodation I want but once I’ve found what I want booking and paying is easy. Follow up emails are useful.
Avis sur des produits
Date d'achat : 14/08/2026
0
Partager
MG
Mr David N Gore
Vérifié par Feefo
GBR
23 days ago
Ce que Mr David N Gore a dit à propos de National Trust Holidays:
Booking was straightforward online and further instructions and directions to the cottage were clear.
Avis sur des produits
National Trust Holidays
National Trust Holidays
23 days ago
Good afternoon
Thank you for your great feedback. We are so pleased you enjoyed your stay with us at Cariad Cottage. Our website is full of holiday inspiration and we’re taking bookings now for breaks up to August 2028. We hope to welcome you on another National Trust holiday soon.
Kind regards
National Trust Holidays
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