Thank you for your feedback. We are disappointed to read of your recent experience with our hire online service.
We can confirm your suit had arrived on the collection date you provided. Please accept our sincere apologies for the lack of communication.
We pride ourselves on the service we offer our customers and I was very disappointed to learn of your experience, please accept my apologies on behalf of Moss Bros. I can assure you that your experience is in no way indicative of the service of Moss Bros as a business and all feedback received is taken seriously and will be used to improve the service we offer our customers.
Kind Regards,
Moss Bros Customer Services
Was disgusted to find out that the kilt was not 'delivered' through the online service and it was made up in store from supplies they already had. However I was charged an extra £35 for the...
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Moss Bros.
Moss Bros Hire
11 years ago
Good afternoon,
Thank you for your recent feedback,
The advertised price is the standard cost for the hire package that you purchased. There are no additional or hidden charges that were applied to your order.
A member of our customer services team will contact you directly to explain this further.
We apologise for any inconvenience caused,
Best regards,
Moss Bros Customer Service
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
As the nation's number one men's suit specialist, Moss Bros Hire offers a wide range of formalwear for every special occasion. Whether required for a wedding, a black tie event or Royal Ascot, we have a solution to suit you.
