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Avis sur Medical Monks | Avis sur le service client de {{merchantUrl}} | Feefo

13,569 commentaires sur 13,568

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Medical Monks:

Great First Experience ! ! !

I called Medical Monks because my previous provider was charging 4 times the price I received here. They were very friendly and helped me decide on the exact item I needed. Even sent out samples to...

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Customer Support

Medical Monks

8 years ago

Ken,

Thank you for your 5-star review of Medical Monks! We do have some of the best pricing on the internet so we appreciate you noticing : ) Regarding samples, we do this if we have any samples in stock - it doesn't always happen that we have samples but when we do we are happy to offer a few to try.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Medical Monks:

Service was great, but the product I ordered was different than the product that was shipped. It went straight to my grandmother’s house for use, so I didn’t realize until I got back into the...

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Customer Support

Medical Monks

8 years ago

Amanda,

This is definitely our mistake and want to make this right for you and your grandmother. It looks like the product you ordered was 16335 (convex light) and we shipped the 16355 (deep convex) . Numbers are very close but the product is different as you point out. I will be in contact with you today to see if we can do anything to win your trust back.

Scott Hetland

President, Medical Monks, Inc.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Medical Monks:

Everything was great, except that the bottles of hand wash were packaged loose in bags. At least 40% of the bottles had loose caps, and about 6 of them leaked up to 20% of their content into the...

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Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Medical Monks:

Service was great, the person who helped me was very informative. Thankyou

Client de confiance

8 years ago

Web site was just a little bit hard to use compared to others. You couldn't find things you needed to quickly.

Client de confiance

8 years ago

as of 1/17/2018 i have not received order

Customer Support

Medical Monks

8 years ago

Sir,

Thank you for sending in your review. UPS tracking indicates your package was delivered on 1/17 to the FRONT DESK of the shipping location you provided on the order. Please call us at 844-859-9400 if you have not received your package. Your order was actually placed on 1/11/18 at 1:54p and delivery on 1/17/18 is within the 7-10 day shipping you selected when placing your order. Please let us know if there is anything we can do further to keep you as a satisfied customer : )

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Medical Monks:

I ORDERED 12 BOTTLES OF SKIN CLEANSER AND ONE SPILLED IN THE BOX WHICH WAS DELIVERED TO ME IN A BOX TOTALLY DAMP AND WET. I CALLED CUSTOMER SERVICE AND THEY CREDITED MY ACCOUNT FOR THAT ONE BOTTLE...

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Customer Support

Medical Monks

8 years ago

Paula,

Thank you for taking the time to leave your review! We are finding during the cold months especially and when packages are delivered via ground UPS or FEDEX and travel through elevation changes that the items with liquids have a tendency to "blow up" and spill out contents. It has to do with pressure changes - they don't play nice all the time with some of the liquid items we sell (like skin cleanser). Anyway, like with your situation we are always ready to make this right through shipping you a replacement item (at no cost) or crediting your account.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Medical Monks:

Perfect

Friendly, informative, prompt service! A pleasure to work with!

Client de confiance

8 years ago

Service was great and got product real fast.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Medical Monks:

It was quick to buy and receive the merchandisr

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Medical Monks Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?