Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur ManyPets | Avis sur le service client de https://www.feefo.com/reviews/manypets-uk | Feefo

Afficher tous les 79,992 commentaires

Derek

2 years ago

Ce que Derek a dit à propos de ManyPets:

Good policy

Good policy but could not find the link to update the policy details and waited an hour on the phone before giving up

Jessica

ManyPets

2 years ago

Hi Derek, Thank you for taking the time to leave your review with us. We're sorry to hear you've been experiencing a delay with the phones. We have all available members of our Customer Support team taking calls so we can reduce the wait time as much as possible. Please do feel free to reach out to us via phone or email if you need us, and we'll be more than happy to help where we can. All the best, The ManyPets team

Client de confiance

2 years ago

very caring staff. always there to help. made me feel at ease when my cat was poorly

Jessica

ManyPets

2 years ago

Hi there, Thank you for taking the time to leave your review about your experiences with us. We're pleased to hear that our team have been so caring and thoughtful when you've needed our help. We're a company filled with pet owners and can truly appreciate how distressing it is when your loved pet is unwell. Please don't hesitate to get in touch if you need us. We're here and always happy to help where we can. All the best, The ManyPets team

Tracy

2 years ago

Ce que Tracy a dit à propos de ManyPets:

Excellent service

Jessica

ManyPets

2 years ago

Hi Tracy, Thank you so much for taking the time to leave your review with us. We're thrilled to hear you have been happy with the services that we have to offer. Please don't forget to check our website's Perks page for exclusive offers for ManyPets customers. All the best, The ManyPets team

Ted

2 years ago

Ce que Ted a dit à propos de ManyPets:

Never had a problem when speaking to them always polite and helpful, questions answered professionally and without any fuss.

Jessica

ManyPets

2 years ago

Ahh, thank you for your kind words, Ted. We're thrilled to hear you have been happy with the service we have to offer our customers. Please don't hesitate to get in touch if you need us. We're here and always happy to help where we can. All the best, The ManyPets team

Sophie

2 years ago

Ce que Sophie a dit à propos de ManyPets:

Terrible Customer Service

We have been trying to get through to Many Pets for several weeks for an explanation as to why they keep trying to take 9 separate payments of our monthly premium in one day. This amounts to over ...

Lire plus

Sadie Caswell

ManyPets

2 years ago

Hey Sophie, Thanks for your feedback. I'm so sorry you've had a hard time getting through to us. We receive such a large volume of emails and calls which can sometimes take us a while to get through, we promise we're not ignoring you and we've hired over 100 new team members to help speed things along. We're sorry for the delay. I've arranged a call back for you so you can discuss your options and we'll be in touch soon! Have a great day! Sadie The ManyPets Team

William

Dreghorn Ayrshire

2 years ago

Supports médiatiques téléchargés

Voir tous les supports médiatiques (1)

Ce que William a dit à propos de ManyPets:

Everything went very smoothly when purchasing insurance for mash my dog

Jessica

ManyPets

2 years ago

Oh my gosh! Mash, you're simply adorable! Thank you for sharing your review and the wonderful picture of your beautiful Mash! We're pleased everything went smoothly when selecting and setting up a policy. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

Client de confiance

2 years ago

Easy to set up

They explained about previous conditions very well compared to other sites and have given me peace of mind

Jessica

ManyPets

2 years ago

Hi there, Thank you for taking the time to leave a review about your recent policy purchasing experience. We're pleased to hear that the information regarding our policies was laid out well and that you were able to buy a policy confidently to get that much-wanted peace of mind when ti comes to our family pets. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

Jacquie

Norwich

2 years ago

Ce que Jacquie a dit à propos de ManyPets:

Great customer service

I wasnt able to complete my purchase on line so called customer services. Man I spoke to could not have been more helpful. Top marks to him.

Jessica

ManyPets

2 years ago

Hi Jacquie, Thank you so much for taking the time to leave a review about your recent policy purchasing experience. We're sorry to hear that you couldn't complete your purchase online; however, we're thrilled our brilliant Customer Support team were able to help out! We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team

Stephen

2 years ago

Ce que Stephen a dit à propos de ManyPets:

Typically British Rip Off

I spent 4 Days,each time on hold for up to 2 hrs on one occasion and cut off after a wait of 35 mins on another! This was just to change my date of D/D from the 2nd of each month to the 8th of each...

Lire plus

Sadie Caswell

ManyPets

2 years ago

Hey Stephen, Thanks for your feedback. I'm sorry you were on hold for a while, we know our phone lines ca be quite busy and we've hired over 100 new team members to help speed things up, we're so sorry for the wait. There are so many factors other than claims you've made that can impact your premium, such as Madalla's age, breed and vet prices in your area. We do everything we can to keep our prices from rising too much, and if you'd like to discuss your options to see if we have cover that's a better fit for your needs, please feel free to get in touch. Have a great day! Sadie The ManyPets Team

Susan

2 years ago

Ce que Susan a dit à propos de ManyPets:

Excellent many pets

It was recommended,quick& easy to do& really good with the follow up of welcoming emails& information,thankyou very much.

Jessica

ManyPets

2 years ago

Hi Susan, Thank you so much for taking the time to leave your review about your recent policy purchasing experience based on a friend's recommendation! We're thrilled you have been happy with the experience from quote to purchase and that you were pleased with the level of information we have available. We're here if you need us, so please don't hesitate to get in touch. All the best, The Many Pets team