Luxury Gold Commentaires

Thank you for your thoughtful review. We are delighted to hear that aspects of your tour, particularly the planning, hotel locations, and dining experiences met your expectations. We deeply regret, however, that your experience in Japan did not reflect the high standards we strive to uphold across all Luxury Gold journeys. Your observations regarding the varying quality of service are invaluable and has been shared with our Quality Control Department to ensure greater consistency and care in future tours.

Thank you ever so much for travelling with us and for sharing your experience. We are truly delighted to hear that your Travel Concierge , and the bus driver helped make your journey such a memorable one. It’s wonderful to know that Travel Concierge’s thoughtful attention to your dietary needs ensured you could enjoy your meals without worry, and that her knowledge enriched your visit to each destination. We’re also pleased that you found the itinerary well arranged and that the ease of travel made the experience enjoyable, especially for older guests. It’s always our aim to provide a seamless and comfortable journey, and we’re glad to hear that this was reflected in your tour. Thank you once again for your kind words. We hope to have the pleasure of welcoming you on another adventure in the future.

Thank you for sharing your feedback about your recent "Croatia and the Dalmatian Coast Lower Deck" holiday. We're pleased to hear you enjoyed aspects of your trip, including the pacing, the hotels, and the ship. We appreciate you considering traveling with us again.

Thank you for sharing your wonderful feedback on the Croatia and the Dalmatian Coast Upper Deck tour. We're thrilled you enjoyed the historical sites and natural beauty. It's fantastic to hear that you had such a positive experience. We appreciate you taking the time to share your review.

Thank you for sharing your feedback on the Timeless Scandinavia trip. We're glad you enjoyed the mix of city and countryside experiences.

Thank you for sharing your wonderful feedback on your Timeless Scandinavia tour. We're thrilled you enjoyed the itinerary, the cities, the hotels, and the food. It's especially pleasing to hear you had a fantastic Travel Concierge. We appreciate you taking the time to let us know about your positive experience.

Thank you for sharing your feedback on your Ultimate Ireland tour. We're thrilled to hear you enjoyed the small group experience and that you connected with fellow travellers. It's also wonderful to know that your on The Road Team contributed positively to your trip. Thank you for being our guest.

Thank you for sharing your feedback on your Ultimate Ireland experience. We're glad to hear you enjoyed your time exploring the country. It sounds like the home visits and meals were a nice touch, and the welcome at the castle must have been a memorable moment. We appreciate you sharing your experience.

Thank you for sharing your honest experience with us here. We want to let you know that our Guest Relations department has received your feedback, and one of our team members will contact you directly in due course to address these concerns. Thank you for travelling with us.

Thank you for travelling with us once again and for taking the time to share your thoughts following your recent Luxury Gold tour. We truly value your continued support and loyalty, and we’re grateful for your honest reflections. We’re pleased to hear that you found the itinerary more balanced this time and that you appreciated the cordiality of both the Travel Director and Coach Driver. Your feedback about the coach experience and the overall structure of the tour is very helpful. That said, we’re sorry to learn that several aspects of the journey did not meet your expectations. We understand your concerns regarding the amount of free time in certain locations, and we agree that optional excursions can greatly enhance the experience on such days. Your suggestion will be shared with our Product Team for future planning. We also regret that the communication around daily schedules and departure times was insufficient. Clear and timely information is essential, and we will review our processes to ensure guests are better informed throughout their journey. Your comments about the group dynamics, dining experiences, and hotel room allocations have been noted with care. We understand that preferences vary, and we’re sorry that the group meals and Michelin-starred experience did not align with your expectations. We will certainly reflect on how we can offer more flexibility and comfort in these areas. Lastly, we’re disappointed to hear that this tour did not feel as rewarding as your previous ones. We strive to deliver exceptional value and memorable experiences, and it’s clear we fell short on this occasion. Please accept our apologies. Thank you again for your candid feedback. It is through comments like yours that we can continue to improve and evolve. We hope to have the opportunity to welcome you back in the future and provide a journey more in line with the high standards you’ve come to expect.