Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Kuoni

Afficher tous les 7,146 commentaires

Client de confiance

Vérifié par Feefo

3 years ago

Excellent coffee

Could have tried a bit harder

Jack

Kuoni

3 years ago

As the manager for the team, I wanted to thank you for taking the time to send us your feedback on your recent experience with Kuoni. We are incredibly sorry that we fell short of your expectations. The responses we receive from our customers is highly valuable to us. We will investigate the issues you have raised and we will be in touch to discuss this with you shortly.

Date d'achat : 03/07/2023

Mrs Julia Thompson

Vérifié par Feefo

3 years ago

Ce que Mrs Julia Thompson a dit à propos de Kuoni:

BRISTOL KUONI BEST!

Really friendly. Willing to help. Cheerful lovely team. And price matched which was important with today's online booking.

Melissa

Kuoni

3 years ago

Hi Julia Thank you so much for your lovely feedback, I will pass this on to the whole team.

Date d'achat : 26/06/2023

Mr Douglas Robinson

Vérifié par Feefo

3 years ago

Ce que Mr Douglas Robinson a dit à propos de Kuoni:

Exceptional attention to detail and customer service.

We have heard many good things about Kuoni in the past and we were incredibly pleased with the help provided by Neil in the Chester branch. He was more than happy to give us far more options than we...

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Cheryl

Kuoni

3 years ago

Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date d'achat : 28/06/2023

Mrs Beverley Whaley

Vérifié par Feefo

Gateshead

3 years ago

Ce que Mrs Beverley Whaley a dit à propos de Kuoni:

Metrocentre store

Linda @ metrocentre store was very helpful in advising us on a choice of destinations , showing a video along with her personal recommendation we booked to go to Mauritius in July 2024. We are both...

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Date d'achat : 02/07/2023

Mrs Marianne Davis

Vérifié par Feefo

3 years ago

Ce que Mrs Marianne Davis a dit à propos de Kuoni:

Completely customer focussed and extremely knowledgeable

Such good customer focus and Stephen was so knowledgeable, he really made sure we got what we wanted and looked for the best price

Susan

Kuoni

3 years ago

Thank you so much for your review. As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Personal Travel Expert Stephen that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date d'achat : 02/07/2023

Mrs Deborah Mears

Vérifié par Feefo

3 years ago

Ce que Mrs Deborah Mears a dit à propos de Kuoni:

Fantastic Sales Service

I connected with the chat with Emma Gant, she immediately offered to call me, and then we went through the options, we were flexible on dates and she was very very helpful in finding the best priced...

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Alison

Kuoni

3 years ago

Thank you so much for your review. As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Destination Expert that crafted your Holiday. We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.

Date d'achat : 02/07/2023

Client de confiance

Vérifié par Feefo

3 years ago

I visited the Guildford store, to have a chat. I knew which dates and hotel we wanted to stay at and they managed to price match a competitor. We booked exactly the holiday we wanted. The team were...

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Jack

Kuoni

3 years ago

Thank you so much for your kind review. I want to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise and kind words will be shared with Marianne that crafted your holiday. We look forward to assisting you with any additional services, excursions or experiences you may need prior to your forthcoming holiday with us and welcoming you back again soon. Best wishes, Jack

Date d'achat : 21/06/2023

Client de confiance

Vérifié par Feefo

3 years ago

Stress free holiday booking

It was relaxed and stress free

Richard

Kuoni

3 years ago

Date d'achat : 06/06/2023

Client de confiance

Vérifié par Feefo

3 years ago

Excellent service

Excellent service from Zoe. She was professional, helpful and patient, ensuring we were totally happy with our holiday. Many thanks!

Dev

Kuoni

3 years ago

Thank you so much for your review. I wanted to thank you for coming into store and allowing us to create this family holiday for you. Regards Dev Armugam Store Manager

Date d'achat : 30/06/2023

Mr Matthew Gough

Vérifié par Feefo

Wales

3 years ago

Ce que Mr Matthew Gough a dit à propos de Kuoni:

Informative great service

Really good informative and flexible service

Alison

Kuoni

3 years ago

Date d'achat : 01/07/2023

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Feefo Ecolabels

Voir 3 badges supplémentaires

Ces badges vérifient que les déclarations environnementales de Kuoni sont claires et précises, afin que vous puissiez être sûr de faire des achats durables. Développé en partenariat avec Ethy.

Voir d’autres badges

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Kuoni Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?