Faye at the Cambridge branch was extremely helpful and knowledgeable, and offered options to reduce the cost of our holiday to keep it in our budget. Also gave us good advise around the current...
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James
Kuoni
4 months ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent enquiry experience with Kuoni. Your praise will be shared with Faye who crafted your Holiday.
We look forward to assisting you with your future travel plans.
Date d'achat : 02/05/2026
0
Partager
MB
Mr Douglas Black
Vérifié par Feefo
GBR
4 months ago
Ce que Mr Douglas Black a dit à propos de Kuoni:
Terrible service and unpardonable delays in paying refunds, despite what seemed to be endless chasing.
Alice Pascal
Kuoni
4 months ago
Dear Mr Black,
Thank you for taking the time to provide us with your feedback.
I understand you booked a holiday with Carrier via our Cheltenham store. I was so sorry to learn that your holiday was affected by the ongoing conflict in the Middle East.
Whilst I am pleased to learn that your return travel was amended to enable you to return home safely, I am sorry to learn of the delays in getting your refund from Carrier. I appreciate this is frustrating and I am grateful for the time taken to provide us with your feedback. I do hope you have now received the funds safely into your account, and hope we can welcome you back to Kuoni very soon.
Kind regards,
Alice
Kuoni Customer Services
Date d'achat : 09/02/2026
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Kerry
Kuoni
4 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with Orla who crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Date d'achat : 06/05/2026
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Very personal and professional service by Katie.
Date d'achat : 06/05/2026
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
No notes, Michelle is an exceptional colleague that goes above and beyond every time we see her.
Lucy
Kuoni
4 months ago
Dear Client
Thank you so much for the lovely comments regarding the service you have received from Michelle. I am so pleased that Michelle has helped you plan your perfect holiday for you.
Best wishes
Lucy Hughes
Store Manager
Date d'achat : 30/04/2026
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Melissa
Kuoni
4 months ago
Thank you for sending through your 5 star review and booking another amazing holiday with us.
We will look forward to seeing you soon.
Kind regards
Melissa
Date d'achat : 30/04/2026
0
Partager
MS
Mrs Jennifer Schaapveld
Vérifié par Feefo
4 months ago
Date d'achat : 25/04/2026
0
Partager
MC
Mrs Carey Cunningham
Vérifié par Feefo
GBR
4 months ago
Date d'achat : 02/05/2026
0
Partager
MF
Mr John Fearnley
Vérifié par Feefo
GBR
4 months ago
Ce que Mr John Fearnley a dit à propos de Kuoni:
Very professional and a great travel consultant
Samantha
Kuoni
4 months ago
Good Evening John,
Thank you so much for your kind 5-star review.
We’re delighted to hear that you found our service both professional and supportive and that you had a great experience working with your Personal Travel Expert Jenny.
We look forward to assisting you further as you prepare for your upcoming trip and to helping you plan many more memorable holidays in the future.
Best wishes,
Sam - Store Manager
Kuoni Harrogate
Date d'achat : 01/05/2026
0
Partager
MH
Mrs Pamela Hewartson
Vérifié par Feefo
GBR
4 months ago
Ce que Mrs Pamela Hewartson a dit à propos de Kuoni:
Excellent service from Shaun.
Lucy
Kuoni
4 months ago
Dear Client
Thank you for your 5* review and lovely comments regarding the service you received from Shaun in the Liverpool store. I am so pleased he could help you plan your perfect holiday.
Best wishes
Lucy Hughes
Store Manager
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
Ces badges vérifient que les déclarations environnementales de Kuoni sont claires et précises, afin que vous puissiez être sûr de faire des achats durables. Développé en partenariat avec Ethy.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.