Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur jetlinecruise.com | Avis sur le service client de {{merchantUrl}} | Feefo

TC

Trusted Customer

carberry

5 years ago

Ce que Trusted Customer a dit à propos de jetlinecruise.com:

very disappointed the way this has been handled

ref 2028347 still awaiting for refund of 21.69 which was promised and after 6/7 emails we still have not received this as promised

Avis sur des produits

Date d'achat : 19/04/2019

0

RC

Roderick Crawford

6 years ago

Ce que Roderick Crawford a dit à propos de jetlinecruise.com:

At the start of the booking everything was very good. We had a problem at the start of the holiday and it was sorted. Since we returned we have tried to sort out a few issues and we are not hearing...

Lire plus

Avis sur des produits

Date d'achat : 03/11/2019

0

Client de confiance

6 years ago

Quick to answer the phone. Comprehensive service. Hotel in Santiago was out of town necessitating use of public transport to visit city centre. Room in hotel not available on arrival mid morning...

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Kallum

jetlinecruise.com

6 years ago

Hello, Thank you for taking the time to leave us a review, it is much appreciated! Regards, Kallum

Avis sur des produits

Date d'achat : 11/08/2019

0

TC

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de jetlinecruise.com:

communications were good and quick.

From first contact with the company until now ti has been good. Response to me emails was quick and concise Paper work was easy to understand and all relevant documents sent in time.I would use this...

Lire plus

Kallum

jetlinecruise.com

6 years ago

Hello Julian, We are happy to hear that you would use us again, thank you for your comments. Regards, Kallum

Avis sur des produits

Date d'achat : 14/02/2019

0

Client de confiance

6 years ago

Friendly contact at Jetline, but promises not met

Paid for pick up and return from airport.No one came. Paid extra for clear view from ship balcony. Unnecessary as all balcony’s have clear view. Hotel pretty bad

Kallum

jetlinecruise.com

6 years ago

Hello, We are very sorry to see that you have rated our service 1-star. I will pass this onto our product team for investigation as to what your transfers did not turn up. The rooms are what the cruise line state, we merely share that information with you, however we will make sure we look into this and see why people will pay extra for such room. Regards, Kallum

Client de confiance

6 years ago

Hi Kallum Not sure if you are able to see my “formal complaint booking 20314648/1” It gives a lot more detail than I put on the review. I had stated that the whole experience put paid to what was to be a celebratory golden wedding anniversary trip. I have received an auto message that I am to wait 28 days to receive some sort of reply. I’ve no intention of changing my review at the moment Brian

Avis sur des produits

Date d'achat : 06/12/2019

0

Client de confiance

6 years ago

Service was very good I would recmend to a friend p

Kallum

jetlinecruise.com

6 years ago

Hi, Thank you for your review, we are glad to hear you would recommend us! Regards, Kallum

Avis sur des produits

Date d'achat : 28/05/2019

0

Client de confiance

6 years ago

Excellent; would definitely book with them again

The holiday went smoothly with only one slight problem with a transfer that didn't turn up:( we had to make our own arrangements to get from the airport to the hotel) but jetlinecruises are in the...

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Kallum

jetlinecruise.com

6 years ago

Hello, Thank you very much for leaving us a detailed review. We are sorry to hear that you had a problem with your transfers, we will pass this information onto our product so they can review this and see what the problem was. Regards, Kallum

Avis sur des produits

Date d'achat : 28/03/2019

0

Client de confiance

6 years ago

Excellent. Absolutely delighted. All transfers etc were spot on. Text or email confirming pick up and time. No problems at all

Kallum

jetlinecruise.com

6 years ago

Hello, We are glad to hear that everything went to plan for your holiday, thank you for your comments! Regards, Kallum

Avis sur des produits

Date d'achat : 10/09/2019

0

MW

Martyn Walker

6 years ago

Ce que Martyn Walker a dit à propos de jetlinecruise.com:

As above

Everything went very well, the cruise of course, but especially the pre and post cruise stays, connections and tours. Guides involved were the best. Cruise trips and on board duty free drinks were a...

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Kallum

jetlinecruise.com

6 years ago

Hello Martyn, We are glad to hear that overall everything went well. We are sorry to hear that you thought it was expensive on board, we hope you had a good holiday nevertheless off that. Regards, Kallum

Avis sur des produits

Date d'achat : 17/06/2019

0

RO

Raymond Offord

6 years ago

Ce que Raymond Offord a dit à propos de jetlinecruise.com:

Great travel company

Courteous and understanding of my requirements and met them all. Timely communications

Kallum

jetlinecruise.com

6 years ago

Hi Raymond, Thank you for taking the time to leave us a review, we are glad you say we are a great travel company! Regards, Kallum

Avis sur des produits

Date d'achat : 18/06/2019

0

jetlinecruise.com Commentaires

Pride of America(2,250) commentaires en plus sur ce produitVoir le site Internet du produitmajor construction works where being carried out outside are balcony during the whole cruise

Royal Princess(2,250) commentaires en plus sur ce produitVoir le site Internet du produitNot happy with the transfers we had pre-booked

MS Zaandam(2,250) commentaires en plus sur ce produitVoir le site Internet du produitHolland America looked after us well - wide range of facilities, great food, good entertainment and lots of shore excursions.

Armonia(2,250) commentaires en plus sur ce produitVoir le site Internet du produitLimited food menu. Not enough time in land stops

Ruby Princess(2,250) commentaires en plus sur ce produitVoir le site Internet du produit

Ruby Princess(2,250) commentaires en plus sur ce produitVoir le site Internet du produitExcellent value

Ruby Princess(2,250) commentaires en plus sur ce produitVoir le site Internet du produitVery much a money add on cruise ship. Reception staff sometimes very abrupt. Cabin staff and restaurant staff very friendly and helpful Food very good comfortable beds and pillows. Effy jewellry...Lire plus

MS Zaandam(2,250) commentaires en plus sur ce produitVoir le site Internet du produitGreat food, clean and tidy ship, bit lacking in on board activities. Fair value for money, except for on board purchases as mentioned before.

Ruby Princess(2,250) commentaires en plus sur ce produitVoir le site Internet du produitGreat ship, prices reasonable and all the staff were friendly and helpful.

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?