Telephoned to ask Jersey Travel for help from the airport whilst experiencing a delay of 10 hours on the journey to Jersey. The travel agent didn't want to help. Advice costs nothing and that is...
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Eva Kohler
Jerseytravel
3 years ago
We are sorry that your found our assistance poor when contacting us about your flight delay. As advised during your telephone conversation with our agent, there is only limited assistance we can offer for clients that are experiencing delays after arriving at the airport and checking in, which you seemed to understand. At the time of phoning, you appeared to have been given a new departure time by the airline already.
We phoned the hotel to make them aware of your late arrival as requested.
We always aim to offer exceptional customer service and to help our clients with any travel issues they might experience. We regret that you have had to suffer from a travel delay due to weather and that you found us unhelpful but there is little we can do but to rely on the airline's duty of care to look after their clients during these times and minimise any disruption to them.
Excellent service. Easy to find the hotel that was right for us. Service included hotel and outgoing and return flights and ATOL protected. All booked and confirmed quickly at a very reasonable price.
Nuria Arocas
Jerseytravel
2 years ago
Thank you for taking the time to review us and acknowledging the great service delivered by JerseyTravel :)
We're happy that you enjoyed your holiday in the beautiful island of Jersey.
Avis sur des produits
Nuria Arocas
Jerseytravel
2 years ago
Thank you for taking the time to review us and acknowledging the great service delivered by Jersey Travel :)
We're happy that you enjoyed your holiday in the beautiful island of Jersey :)
Date d'achat : 09/10/2023
0
Partager
MT
Mr D Tabrah
Aleresford
3 years ago
Ce que Mr D Tabrah a dit à propos de Jerseytravel:
Simply did what might reasonaby expected at the quoted price. Little else needs to be said
Avis sur des produits
Date d'achat : 09/10/2023
0
Partager
MK
Mrs M Kent
3 years ago
Ce que Mrs M Kent a dit à propos de Jerseytravel:
Excellent service
Nuria Arocas
Jerseytravel
2 years ago
Like it should be!
Avis sur des produits
Nuria Arocas
Jerseytravel
2 years ago
Pomme D'Or is always a beautiful choice :)
Date d'achat : 09/10/2023
1
Partager
Client de confiance
3 years ago
Everything went smoothly from the flight, taxi transfer and hotel
Nuria Arocas
Jerseytravel
2 years ago
5-star experience, 5-star review!
Avis sur des produits
Nuria Arocas
Jerseytravel
2 years ago
5-star experience, 5-star review!
Date d'achat : 08/10/2023
0
Partager
MF
Mrs L Fenwick
3 years ago
Ce que Mrs L Fenwick a dit à propos de Jerseytravel:
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
