Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur JB Furniture

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Client de confiance

Vérifié par Feefo

10 years ago

Assistant was very helpful, she had very good knowledge of all aspect items in shop which helped us with our choice.

Service in the shop was very helpful. The items listed on your email is not what we ordered, we ordered covers only for our existent furniture. Would highly recommend the company to friends and...

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Date d'achat : 23/07/2016

Trusted Customer

Vérifié par Feefo

Wakefield

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

Polite and helpful staff, flexible delivery times and a good quality product.

Avis sur des produits

Date d'achat : 26/07/2016

Trusted Customer

Vérifié par Feefo

Mirfield

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

Excellent service. Only criticism is having to pay for delivery when if we had ordered on line it would have been free.

We were able to look at all the products without any pressure. When we wanted some help it was there.

Date d'achat : 29/07/2016

Trusted Customer

Vérifié par Feefo

Baildon

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

I think it is somewhat previous to e publishing a review at this stage since we prdered a suite but it has not been delivered, indeed it is not due for some time!

Date d'achat : 31/07/2016

Trusted Customer

Vérifié par Feefo

Normanton

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

Disappointing

In store customer service excellent. However received order minus parasol and base which I wasn't informed of until the delivery driver told me. Disappointing as I was told everything would be...

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Dave

JB Furniture

10 years ago

Dear Mr. & Mrs. Hyde,

We are very sorry to see you rated us negatively after receiving 'excellent customer service.'

By virtue of us having very close relationships with all of our suppliers, we have managed to procure three of these parasols despite that supplier not having them available (officilally) until 2017. One of these is for you and we have also asked to fast-track your bespoke cover so that we can deliver these to you as soon as possible.

Negative ratings are often very harmful for a business. We are extremely proud of our 99% rating but we're always looking to improve and when things don't go exactly as we had planned, we try to rectify the issue as soon as we can.

We hope you understand and indeed accept our apologies once again. You have the option to re-rate us once your order is complete on a link to this email but naturally, we understand if you want to leave it as it is. We only hope you will consider us again if you need any furniture in the future.

Thank you.

Date d'achat : 23/07/2016

Trusted Customer

Vérifié par Feefo

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

A helpful and efficient service and delivery was excellent

Avis sur des produits

Date d'achat : 23/07/2016

Trusted Customer

Vérifié par Feefo

Cornwall

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

Service above and beyond

On advice my order was modified. On delivery, I was phoned to see if the delivery could be made early. This worked out very well. I am very pleased with the advice, the service and importantly the...

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Date d'achat : 23/07/2016

Trusted Customer

Vérifié par Feefo

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

I would use them again

Excellent super fast service. Delivered within a one hour time slot free of charge.

Date d'achat : 19/07/2016

Trusted Customer

Vérifié par Feefo

Droitwich

10 years ago

Ce que Trusted Customer a dit à propos de JB Furniture:

So far so good.

Not received the order yet but they responded with a phone call the morning after I placed the order and informed me of the deliveries.

Date d'achat : 22/07/2016

Client de confiance

Vérifié par Feefo

10 years ago

Good service and pleasant staff.

Date d'achat : 24/07/2016

Vous n’avez pas été invité(e) à fournir un avis ?

Tetbury 3 seat sofa set graphite & Shanghai parasol

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo

JB Furniture Commentaires

Hawaii sofa set brownPlus d'avis sur ce produitVoir le site Internet du produitGood quality product, ideal for our needs, thank you.

Patagonia bistro setPlus d'avis sur ce produitVoir le site Internet du produitLooks really good and the chairs are comfortable

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?