Insight Vacations Commentaires

Thank you for taking the time to share such detailed feedback. We are pleased to hear that you regarded the tour as a dream trip, offering such a wide cross-section of Italy, from Lake Maggiore and Venice to Tuscany, Rome, Sorrento and the Amalfi Coast. It is also encouraging to know that your Travel Director's knowledge, organisation and humour, and your Coach Driver's skill in navigating busy roads, made such a positive impression, and that you found the food very good, particularly the meals at the villa in Florence, the farm in Sorrento and the celebration dinner in Rome. We note your comments that the hotels in Florence and Sorrento could be improved, and your suggestions for an additional night in Assisi and for a visit to an olive grove with a demonstration of olive oil production. Your comments will be shared with our Operations Department so that they can be considered when reviewing our programmes. Thank you once again for your comments.

Thank you for taking the time to share your feedback. We are pleased to hear that you so enjoyed seeing Portugal, and that you found the Optional Excursions well worth taking. It is also encouraging to know that the service was of a high standard, and that your Travel Director and Coach Driver were so helpful, particularly when a medical issue arose. We note your comment that you would have welcomed at least two nights in each hotel, and we appreciate your understanding of the practical constraints involved. Your comments will be shared with our Operations Department so that the structure of the itinerary can be reviewed. Thank you once again for your comments.

Thank you for taking the time to share your feedback. We are pleased to hear that you found the trip a fabulous introduction to Italy and Sicily, with its mixture of culture, history and food. It is also encouraging to know that your Travel Director was so well organised and good-humoured, and that the hotels were well situated. Thank you once again for your comments.

Thank you for taking the time to share your feedback. We are pleased to hear that you found the service professional, helpful and friendly from start to finish, and that your Travel Director, Coach Driver and Local Guides each made such a strong impression. It is also encouraging to know that the itinerary provided a comprehensive overview of Croatia, from its history and towns to the traditions of its people and the scenery of both the coastal and inland regions. Thank you once again for your comments.

Thank you for taking the time to share your feedback. We are pleased to hear that you found the itinerary great, and that your Travel Director made such a conscientious effort to ensure an enjoyable experience for everyone. It is also encouraging to know that the hotels made a strong impression. We also appreciate your comment that the programme avoided stops at remote merchandise outlets, as we aim to keep the focus firmly on the destinations themselves. Thank you once again for your comments.

Thank you for taking the time to share such thoughtful and detailed feedback. We are pleased to hear that you found your Travel Director, Coach Driver and Local Guides so capable, kind and helpful, and that the wide range of sights and experiences made a strong impression. We also appreciate your candour regarding the size of the group and the restrictions this placed on hotel accommodation and access. We are sorry that, as a solo traveller who had paid the single supplement, you felt expected to make compromises on outings and dinners so that couples could be seated together, particularly when you would have preferred to sit with the friends you had made. Your comment that the long days left you feeling rushed on arrival is likewise noted. Your comments will be shared with our Operations Department so that group size, seating arrangements and pacing can be reviewed. Thank you once again for your comments.

Thank you for taking the time to share such detailed feedback. We are pleased to hear that you found the itinerary amazing and invigorating, and that your Travel Director's use of slide shows and talks on history and geology, together with the adjustments made for guests with differing levels of mobility, added so much to the experience. We also note your comment that a little more time at some of the sights would have been welcome. We are sorry to learn that you were unable to stay in the Grand Canyon lodging because of the flooding and water disruption, and that the refund you were promised has not yet been received. Having to chase this by letter and telephone without a response is unacceptable, and we sincerely regret the difficulty you have experienced in reaching us. Your comments will be shared with our Operations Department so that your refund can be investigated and our communication with guests reviewed. Thank you once again for your comments.

Thank you for taking the time to share such detailed feedback. We are pleased to hear that you found the itinerary excellent, with its variety of historic, cultural and wildlife experiences, and that the balance between rest periods and Optional Excursions suited guests with differing preferences. We also appreciate your kind comments regarding the airport transfers, the choice of hotels, the condition and service aboard the Nile cruise, and the standard of driving throughout. It is especially encouraging to know that your Travel Director's care, even-handed attention to every guest and depth of knowledge of ancient Egypt made such a strong impression. Thank you once again for your comments.

Thank you for taking the time to share your feedback. We are pleased to hear that you found the services provided by your Travel Director and Coach Driver superb, and that the Optional Excursions and included meals met your expectations. We note your observation that the quality of the hotels varied, and your comments will be shared with our Operations Department so that the accommodation can be reviewed. Thank you once again for your comments.