hollywood mirrors Commentaires

Hi Rebecca

I am terribly sorry to hear that! I do know that we were waiting for stock at the time you ordered this item which did state 'PREORDER'. 

Please accept my sincerest apologies for any disappointment this has caused you and we have changed the way we advertise our pre ordered stock to make this more clearer to customers ordering goods that are not in stock yet.

Thank you 

Thank you so much for your kind words, your review means a lot!

Hello,

It was me that you have been speaking with (Kirsty) I am terribly sorry for the inconvenience that has been caused here, I do know that this was for a client and there was a deadline for this. While the item is still within the delivery times there have been 2 occasions where you have been let down.

Usually we do use DPD for our mirrors and they do go on a next day delivery however this mirror is the only one we are unable to send with DPD due to its fragility and size so we do use a courier that specialise in the handling of fragile goods.

As we discussed due to unforeseen circumstances the mirror was delayed however if the driver has called to let you know he will be delivering then I trust he will be delivering to you today. 

Please accept my sincerest apologies for any disappointment caused and if you wish to discuss it further with me then please do give me a call on 01422 375940.

Kirsty 

Thank you so much for leaving your feedback Caroline, I know we had some issues with DPD loosing your parcel but this was sorted in the end, we hope your daughter loves her mirror for many years to come, it was a pleasure dealing with your order!

Hi, 

Thank you for your feedback and I am sorry your item has not been received as of yet. 

We do send these mirrors with DPD and as i'm sure you already know Black Friday and Cyber Monday was last weekend, with this in mind some parcels have been delayed. I can see this one is being held at the Warrington depot which was one of the busiest of all the depots. Your item should be delivered today, if it is not DPD have agree to upgrade deliveries to this weekend so that people are not waiting too long.

I am very sorry for the hassle caused and we are continuing to work hard to get get these deliveries fulfilled. 

Kirsty