The service I received was excellent. Jacquie 127 explained every thing we needed to know.…
The service I received was excellent. Jacquie 127 explained every thing we needed to know. Many thanks
Client de confiance
12 years ago
really good service
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Client de confiance
Vérifié par Feefo
12 years ago
appeared a bit disjointed at first ,but all came together in the end , had…
appeared a bit disjointed at first ,but all came together in the end , had to phone you office around 6days before departure to get tickets , hotel voucher sent out to me.
Your rep Claire was...
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Client de confiance
Vérifié par Feefo
12 years ago
not happy. got cutt off some many times
not happy. got cutt off some many times
Holiday Gems
Holiday Gems
12 years ago
Our apologies for any disconnection of your calls. We have just installed new telephones which may have been a contributing factor. However, you may also use the email system, which we note you have already used, and your queries will always be answered.
Client de confiance
12 years ago
STILL THE SAME AS EMAIL REPIES ARE VERY UNHELPFUL
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Client de confiance
Vérifié par Feefo
12 years ago
Crystal clear communication from telephone salesman.
Many would find the large amount of electronic admin after…
Crystal clear communication from telephone salesman.
Many would find the large amount of electronic admin after booking to be a nightmare.
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Client de confiance
Vérifié par Feefo
12 years ago
Accommodation wasn't even one star, let alone two stars. So called 'room' should have been…
Accommodation wasn't even one star, let alone two stars. So called 'room' should have been on the first floor. A den or a burrow would be more accurate description of so called accommodation.
I...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. However, we can see no in resort issue or post departure complaint, which we would have expected under the circumstances. Emergency numbers are supplied on your voucher for such situations. Please note that we act only as the agent and are unable to bring comments such as this to the attention of our suppliers if a formal complaint is not received.
Client de confiance
12 years ago
The only thing you forgot to tell the public is that you wrote description of 'accommodation' in such a vague terms (Room compromise of room, double bed, or two single beds...etc). That simply mean that you would reject complaint about dirty walls, shower without curtain (water all over bathroom, wardrobes falling apart, dirty (inside) of kitchen elements etc. as "Not in the contract". So, stop deceiving public - you are offering substandard accommodation and you know it.
I wouldn't touch you with a barge pole any more. Bye.
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Client de confiance
Vérifié par Feefo
12 years ago
Can not comment realy at this point, has as yet I have not had the…
Can not comment realy at this point, has as yet I have not had the holiday. But I feel more information should have been given to my wife, who booked it on the phone.
Holiday Gems
Holiday Gems
12 years ago
We regret that you feel additional information should have been given. Our agents will always clarify any points and advise on all aspects. Unfortunately, the information given is not specific enough to make further comment. However, should you wish to email admin@holidaygems.co.uk they will always assist in clarification of all queries.
Client de confiance
12 years ago
All documents etc came through very quickly, It was my wife's first booking (she is 70) and assumed she did not need to ask certain questions ie baggage allowence etc. No problem looking forward to the holiday.
Holiday Gems
Holiday Gems
12 years ago
Thank you for such kind comments. Our agents are always happy to help and advise on any aspect of the booking.
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Client de confiance
Vérifié par Feefo
12 years ago
Very helpfull and polite
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Client de confiance
Vérifié par Feefo
12 years ago
Phone service excellent, online poor
Phone service excellent, online poor
Holiday Gems
Holiday Gems
12 years ago
We always take note of comments which draw our attention to what we can improve so we thank you for your input
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Client de confiance
Vérifié par Feefo
12 years ago
Dealt with Andy and he was very helpful.
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Client de confiance
Vérifié par Feefo
12 years ago
We thought service was excellent, Jacqui Palmer ref 127 was extremely helpfull, as we were…
We thought service was excellent, Jacqui Palmer ref 127 was extremely helpfull, as we were late booking this trip and wanted to join friends who had already booked.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
