Initial booking printed and sent with wrong dates, needing customer assistance to help me complete.…
Initial booking printed and sent with wrong dates, needing customer assistance to help me complete. The hotel booked was advertised as 4 star. This was never a 4 star hotel!!
Apart from that...
Lire plus
0
Partager
Client de confiance
Vérifié par Feefo
12 years ago
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE…
FIRST TIME BOOKING THROUGH HOLIDAY GEMS, EXCELLENT SERVICE . EVERYTHING WENT VERY SMOOTHLY, AND BECAUSE WE HAD BEEN TO THIS HOTEL IN LANZAROTE BEFORE, HOLIDAY GEMS HAD PUT ON A NOTE SAYING WE WERE...
Lire plus
0
Partager
Client de confiance
Vérifié par Feefo
12 years ago
Would use HolidayGems again. Very helpfull and upfront with all costs
0
Partager
Client de confiance
Vérifié par Feefo
12 years ago
The service I initially received from the sales representative was good , but only up…
The service I initially received from the sales representative was good , but only up until the time of making payment. At this point I was charged twice for the holiday, i.e. two payments were taken...
Lire plus
Holiday Gems
Holiday Gems
12 years ago
We do apologise for the initial error and thank you for accepting this as human error. Unfortunately, due to our accounting procedures and those of the banking system it can take up to 7 working days for a refund to reflect in your account. Whilst we regret the delay we are pleased that this was resolved within 7 days.
Client de confiance
12 years ago
I accept your apology and understand that the delay with refunding was due to the involement of a third party in the transaction and not actually due to Holiday Gems. Thank you for your help.
0
Partager
Client de confiance
Vérifié par Feefo
12 years ago
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and…
Very helpful telephone service with hotel and flight selections.
Very prompt delivery of hotel vouchers and boarding passes.
0
Partager
Client de confiance
Vérifié par Feefo
12 years ago
The holiday went very smoothly - no problems to report.
0
Partager
Client de confiance
Vérifié par Feefo
12 years ago
very happy with agent144 sian brilliant girl well done wee star!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
