Very helpful and very pleased with ease of booking so far.
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Client de confiance
Vérifié par Feefo
12 years ago
excellent friendly helpline, informative and knowlwdgeable
would only have one complaint and that would be…
excellent friendly helpline, informative and knowlwdgeable
would only have one complaint and that would be that its a shame the price on line for the flights are not live so you are not charged more...
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Holiday Gems
Holiday Gems
12 years ago
Thank your for your positive and constructive comments
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Client de confiance
Vérifié par Feefo
12 years ago
Excellent service friendly helpful staff
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Client de confiance
Vérifié par Feefo
12 years ago
Excellent service & help from Toky....
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Client de confiance
Vérifié par Feefo
12 years ago
Very friendly, made booking very easy.
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Client de confiance
Vérifié par Feefo
12 years ago
booked with holiday gems before very happy with the service and the lady on the…
booked with holiday gems before very happy with the service and the lady on the phone was really nice and friendly will be back again to book more holidays and tell my friends about you.
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Client de confiance
Vérifié par Feefo
12 years ago
Very clear and precise. emailed information was complete and delivered quickly.
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Client de confiance
Vérifié par Feefo
12 years ago
I was initially dealt with efficiently but the cost of the after service phone line is…
I was initially dealt with efficiently but the cost of the after service phone line is in my view excessive at 10p per minute! I had to ring it as I had not been sent a confirmatory email after 4...
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Client de confiance
Vérifié par Feefo
12 years ago
Online price was £150 different to price quoted for holiday. When booking I wasn't told…
Online price was £150 different to price quoted for holiday. When booking I wasn't told that it did not include hold luggage - only found out when paperwork came through. Enquiries told me the...
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Holiday Gems
Holiday Gems
12 years ago
It would appear that the correction was made to your ATOL receipt and sent. However, we have now resent this as you appear not to have received the previous copy. We apologise for any confusion in this regard. We note that the agent has sent your flight document, accommodation and transfer vouchers which all indicate the 7 nights booked. Our website is not live and the costs are subject to change on confirmation. This is shown on every page of the order process and reiterated in our terms and conditions. We believe that our agent did discuss this when confirming the booking. checked baggage is an optional extra and again is shown on every page of the order process. We regret that there was some discrepancy on the quote given, however £40.00 is well below the nett costs and it is unfortunate that this cannot be investigated without further details. You may email admin@holidaygems.co.uk or customerliaison@holidaygems.co.uk if your wish to complain formally.
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Client de confiance
Vérifié par Feefo
12 years ago
Maybe I should have said excellent, as I have no complaints whatever. This is the…
Maybe I should have said excellent, as I have no complaints whatever. This is the first time I've booked a holiday online, so the ticketing arrangements were a bit confusing. Maybe you could be a bit...
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
