Dealt with reasonbly quickly, getting me what I wanted at the right price . Hotel…
Dealt with reasonbly quickly, getting me what I wanted at the right price . Hotel voucher came through within 24 hours. Wasn't told I would needed to book online for flights ? luckly we read the...
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Client de confiance
Vérifié par Feefo
12 years ago
The lady who dealt with ue was very helpful
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Client de confiance
Vérifié par Feefo
12 years ago
Julie was very helpful and informative, very good service.
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Client de confiance
Vérifié par Feefo
12 years ago
Good service, but very confusing. Several documents directly from Holiday gems, then the same documents,…
Good service, but very confusing. Several documents directly from Holiday gems, then the same documents, but in different format from the actual suppliers - I have a folder of about 100 pages just to...
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Holiday Gems
Holiday Gems
12 years ago
We sincerely apologise for any confusion. To clarify you should have received a booking confirmation which is a summary of the whole package booked, together with an ATOL receipt. Final travel documents required for your journey will include a flight plan, an accommodation voucher and a transfer voucher which we believe were sent on 01 February. These will show the actual supplier's name as we act as agents for the suppliers.
Client de confiance
12 years ago
If anything, this latest contact only adds to the confusion. Surely, you can streamline the process a little. Imagine I am an old git - which I am, Almost frighten me into using you again
Holiday Gems
Holiday Gems
12 years ago
Please email admin@holidaygems.co.uk and our team will call you back to clarify all the documents held and/or required
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Client de confiance
Vérifié par Feefo
12 years ago
Very good value, lots of E Mails arriving on time and helpful on the phone.
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Client de confiance
Vérifié par Feefo
12 years ago
the people i spoke to were very helpful.
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Client de confiance
Vérifié par Feefo
12 years ago
booking by phone was quick and easy but I had trouble obtaining all the documents…
booking by phone was quick and easy but I had trouble obtaining all the documents by e mail - wasn't sure which were applicable or not - standard e mail. but phoning to ensure 2 twin beds was...
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Client de confiance
Vérifié par Feefo
12 years ago
The agent decided to use a different lead name than the cardholder paying for the…
The agent decided to use a different lead name than the cardholder paying for the booking, it took 4 attempts to get it changed. The documentation provided all showed an incorrect holiday duration,...
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Holiday Gems
Holiday Gems
12 years ago
WE sincerely apologise for any misunderstanding regarding the lead passenger and the card holder. This is not always the same and we regret any inconvenience in this regard. Many of our suppliers require payment immediately and balance payments are generally expected 14 weeks prior to departure. We note that a slight extension was applied for the balance and apologise that this appears not to have been clarified.
Client de confiance
12 years ago
There wasn't a misunderstanding. I gave my name very clearly as lead and gave my card details; the agent inexplicably added the 3rd passenger's name as lead. I was disappointed that I had to contact you 4 times to have this amended, and that documentation was sent out twice with incorrect holiday durations. Surely getting simple things like names, addresses and how long customers are travelling for shouldn't be difficult for you. Your staff need to learn to take care and ensure accuracy. I accept your apology re the matter of deposit and extension, this details are very important and do need to be clarified when booking.
Holiday Gems
Holiday Gems
12 years ago
Your comments have been noted and we can assure you that this will be addressed through our internal procedures. We trust that your holiday proceeds without further issue.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
