HobbyMaker Commentaires

Hello, Thank you for your review. We’re sincerely very sorry for the delay, we’ve taken a look and we note from the tracking that the order is progressing through the network however there were unforeseen delays, all being well we anticipate that it’ll be with you by the end of the week.Please again accept our sincere apologies and please do get in touch if there is anything else you require assistance with.JewelleryMaker

Hi, Thank you for your review. We are very sorry to hear that there was a delay with your order, and we understand how disappointing this can be. Looking at your account, we can see that this parcel has since been scanned as delivered by our couriers, and we do hope that you were happy with your order. Please do not hesitate to give our Help Team a call if you would like to discuss this in more detail and they will be happy to assist you further. Kind regards, Jayne.

Good afternoon, Thank you for your feedback regarding our service. We're sorry to hear that you were disappointed with the service that you received from us on this occasion and we do apologise for any inconvenience this may have caused you. With HobbyMaker orders, the vast majority of the products that are ordered are sent out directly from our suppliers. Therefore, if you order items from two different suppliers on one order then this order will arrive in two separate parts - we do apologise if this was not explained by our team at the time the order was placed. We are also sorry to hear that you received an item in the incorrect colour and we do apologise for any inconvenience this may have caused you. We can see that you spoke to a member of our team regarding this and they offered to refund the costs for the return postage and packaging should you decide to return the item back to us for a replacement. If you require any further assistance, please do not hesitate to contact us on 0800 0011 4433 or email us at help@hobbymaker.co.uk. Kind regards, Clare W - Help Team www.hobbymaker.co.uk

Hello, Thank you for your review. We are very sorry to hear of the delay with your order, and understand your disappointment. We have taken a further look at this order and can see that the supplier has dispatched this order, and your parcel is currently been processed with Royal Mail and should be with you in the next few days. We sincerely apologise for any inconvenience this is causing you, and your feedback will be passed over to our Management team to be looked at further. Please do not hesitate to contact our Help Team on 0800 001 44 33 if you would like to discuss this matter in more detail. Kindest regards, Jayne.