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Client de confiance
13 years ago
Very good service and really good help by angel
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Client de confiance
13 years ago
The telesales/communication was a good level of customer service.
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Client de confiance
13 years ago
Leo was very helpful and made the process easy.
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Client de confiance
13 years ago
My holiday went without hitch , I would use them again
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Client de confiance
13 years ago
Great, friendly and very helpful.
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Client de confiance
13 years ago
very helpful, will use again
very helpful, will use again
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Thank you for your positive comments. Have a great Holiday!
Customer Relations Department
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Client de confiance
13 years ago
informative and explained things well
informative and explained things well
Hays Travel Ltd
Hays Travel Ltd
13 years ago
We aare happy to hear your booking experience was a pleasure. We hope you have a wonderful holiday!
Customer Relations Department
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Client de confiance
13 years ago
Very good telephone service has been let down by the fact that I have still…
Very good telephone service has been let down by the fact that I have still not received a booking confirmation and I am now wasting time trying to chase them up.
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Ms Aston,your feedback is very much appreciated. Please note though that email confirmations can take up to 48 hours to be sent as sometimes we might have to wait for vouchers to come from our suppliers.
Thank you,
Purpletravel.co.uk
Client de confiance
13 years ago
I appreciate your response, however this information was not relayed at the time. Furthermore, I think that an email from Purple Travel giving details of the holiday booked immediately upon booking which can then be followed by a second email when the vouchers etc have arrived, would provide better customer service.
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Client de confiance
13 years ago
The only down side when I called back the price I had been quoted had…
The only down side when I called back the price I had been quoted had changed by over £100
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Thank you for your feedback. Unfortunately, prices can increase over a few hours, especially when it comes to airlines and flights. Many thanks for booking with us and we wish you a very enjoyable holiday!
Customer Relations Department
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Client de confiance
13 years ago
same as any online booking service
same as any online booking service
Hays Travel Ltd
Hays Travel Ltd
13 years ago
Many thanks for your feedback. It is extremely important that we phonetically spell check all names and other important details, as if they are incorrect or different to passports there may well be a charge to correct the name or the customer may be refused boarding at the airport. We have a company procedure in place to ensure that all details are phonetically checked so every aspect of your holiday runs smoothly.
Customer Relations Department
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Hays Travel is the UK's largest independent travel agent, specialising in providing good value, quality holidays, alongside excellent customer service.
