Hays Travel Ltd Commentaires

Many thanks for your kind words, we will pass them on to Nikki

thanks for your comments we offer the best prices we can on the holidays that are available at the time of your enquiry and we thank you for booking. We are sure you will have a fab holiday!

Thank you for your kind comments, we hope you have a great holiday!

Thank you for you kind comments. We do have high call volumes on customer services at peak times and dates, however we do attempt to answer every call as quickly as possible. Thanks for your feedback and have a lovely holiday!

Thank you for your kind words. Have a great holiday!

we are pleased you had a good experience booking the holiday and sorry to hear thay you were not able to get through to our aftersales. We have checked with regards to the email and you were sent an automated response that reads "Thank you for submitting your A.P.I information" giving confirmation it has been received. Our administration / customer service line opens 10-4 weekdays and there is also a message that gives a priority number in the case of urgent queries. We have used this system for eighteen months now and it has worked well. However we will take your comments on board and thank you for taking the time to comment. Updated: In addition to the above I have investigated further and in response to your emails that were also sent and your subsequent email conversations with our customer services manager India, it was pointed out to you that it was not an answerphone message but an infomative message with our opening times and from which if you hold you could speak to a member of the team if calling between 10 & 4. I hope this clears up matters and you have a good holiday. Best regards Martyn Dean Director

thanks for your kind comments, just for future reference our admin team work Monday to Friday but our sales team are in daily from 9am to 10pm and if you have an urgent query about an existing booking can be contacted on 0191 432 7930.

Thank you for your kind words. We will pass on your comments to Lee, have a fantatic holiday!

Thank you for your comments, we will pass them on to Lee, have a great holiday!

Thank you for your kind words, we will pass them on to Raj and our customer service team