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HardSoft Computers Commentaires

http://www.hardsoftcomputers.co.uk/

Specialists in IT leasing, Apple Authorised Resellers, Suppliers of HP, Lenovo and many more. Pioneers of the Flexi-Lease.

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HardSoft Computers n’est plus un client actif de Feefo
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Neil Corrigan
Kendal
5 years ago
Date d'achat : 25/11/2019
Ce que Neil Corrigan a dit à propos de HardSoft Computers:
Great customer service
Very helpful, friendly staff both during and after sales. There was a mix up / miscommunication at the beginning regarding admin fees, but they have addressed this.
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Client de confiance
5 years ago
Date d'achat : 25/11/2019
Fast, helpful, efficient
They responded fast and things got done. They have a good offer and are clear about their products.
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Client de confiance
5 years ago
Date d'achat : 25/11/2019
Excellent service
Fast and simple process from start to finish
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0
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Client de confiance
5 years ago
Date d'achat : 25/11/2019
Brilliant company, great service and support!
Brilliant company, great service and support!
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0
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Client de confiance
5 years ago
Date d'achat : 18/11/2019
Solid service, good laptop just need to be a little clearer at the sale
I was pleased with the service and the team are always helpful. Got a good deal in the end that suited my business needs. I did just have one minor glitch on the way as I worked out the laptop I was...

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Adrian Corcoran
5 years ago
Date d'achat : 18/11/2019
Ce que Adrian Corcoran a dit à propos de HardSoft Computers:
Logistical nightmare to get the equipment....
Very disjointed in the team with multiple people telling us things and not talking to each other. Equipment sent to wrong place by depot in first instance as well; and then being told additional...

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Sharon
HardSoft Computers
5 years ago
Hi Adrian. We're sorry you feel the communication was disjointed within the team. Web orders are dealt with by one member of the team and, once processed, allocated to an Account Manager who then looks after your account for the duration of the lease. We're looking at this process following your review and will be sure to implement changes if necessary. Your Account Manager is Scarlett Keay, who you can contact on scarlett@hardsoft.co.uk or 020 7111 1643 with any future issues/queries. We are also speaking with our couriers to determine why your equipment didn't arrive at the correct destination initially. We do our best to ensure our customers receive the best communication from us and the best service from our couriers, so thank you for letting us know so we can review our processes.
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Adrian Corcoran
5 years ago
Sharon you're welcome to look into this; but we haven't even had contact with Scarlet as far as I'm aware and having checked emails. Kind of reiterates my point. Couriers didn't get it right because someone put down the wrong address internally from HardSoft and hence why wasn't delivered as the address didn't exist!
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Sharon
HardSoft Computers
5 years ago
Apologies again Adrian. I'll ask Scarlett to get in touch to introduce herself and do what we can to improve your experience going forward.
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HC
Hilda Chehore
5 years ago
Date d'achat : 11/11/2019
Ce que Hilda Chehore a dit à propos de HardSoft Computers:
There are a lot of hidden charges
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Sharon
HardSoft Computers
5 years ago
Hello Hilda, we're sorry you feel that there are hidden charges. After speaking with your account manager, it appears that you're referring to the charges for toner cartridges for your leased printer. Unfortunately, as your account manager explained, additional toner cartridges aren't included. Please do get in touch with your account manager if you have any further queries.
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RP
Robert Percy
5 years ago
Date d'achat : 11/11/2019
Ce que Robert Percy a dit à propos de HardSoft Computers:
Good process BUT leaves a lot of room for improvement
For the most part it was a good expense. however! At no point was I told that the Document fees had doubled DOUBLED since I last got a lease with hardsoft. To just process the documents now has gone...

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JG
Jason Green
Billingham
5 years ago
Date d'achat : 11/11/2019
Ce que Jason Green a dit à propos de HardSoft Computers:
Fantasticcompany to deal with
Extremely easy to order, small issue in uploading documents via their system but easily sorted, everyone I spoke to was extremely friendly and knowledgeable, Delivery was fast, tracked all the way, I...

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MC
Michael Chang
5 years ago
Date d'achat : 11/11/2019
Ce que Michael Chang a dit à propos de HardSoft Computers:
Superb service from start to finish. Special praise to Ryan who has been ex
Superb service from start to finish. Special praise to Ryan who has been extremely helpful for my most recent purchase but also all previous purchases. Will definitely be using again.
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À propos de HardSoft Computers
HardSoft was established over 35 years ago and are the only 'one stop' solution for the supply and fitting of Apple Macs and PC's to businesses throughout the UK and Europe. We are uniquely both an experienced IT Reseller (Apple Approved Reseller/HP Preferred) and licensed Credit Brokers. A tailored solution is only a call away.
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0207 111 1643
Hardsoft Ltd, 2a, The Barn, Sawbridgeworth, Hertfordshire, CM21 9AE, United Kingdom
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À propos de HardSoft Computers
HardSoft was established over 35 years ago and are the only 'one stop' solution for the supply and fitting of Apple Macs and PC's to businesses throughout the UK and Europe. We are uniquely both an experienced IT Reseller (Apple Approved Reseller/HP Preferred) and licensed Credit Brokers. A tailored solution is only a call away.