Happy Dog UK Commentaires

Hi Elizabeth, Thank you for coming back to us, and I’m sorry this has been frustrating. The quiz is intended as a guide to help point customers towards potentially suitable products, but it cannot replace checking the full ingredients or individual veterinary advice, especially where a dog has IBD and multiple known protein sensitivities. All ingredients and analytical constituents are clearly displayed on each product page so they can be checked before ordering. The VET Intestinal food is recommended by the quiz for digestive issues such as soft stools, diarrhoea and IBD, but you are right that it would not be suitable if chicken or pork are known problem ingredients for Daisy. I do understand why that was upsetting once the food arrived and you read the label, particularly when you had filled in the allergy information. I’m sorry the recommendation was not right for Daisy’s specific sensitivities. For her, I would avoid the Intestinal diet if chicken and pork are known triggers, and look instead at a simpler novel protein option that avoids those ingredients. With IBD, I would also keep your vet involved before changing foods, as sensitive dogs often need a very careful transition. I’m glad the food will not go to waste with your other dogs, but I do appreciate your point and we will review how the quiz handles cases where digestive issues and multiple protein sensitivities overlap. Many thanks, Team Happy Dog

Hi Elizabeth, Thank you for coming back to us, and I’m sorry this has been frustrating. The quiz is intended as a guide to help point customers towards potentially suitable products, but it cannot replace checking the full ingredients or individual veterinary advice, especially where a dog has IBD and multiple known protein sensitivities. All ingredients and analytical constituents are clearly displayed on each product page so they can be checked before ordering. The VET Intestinal food is recommended by the quiz for digestive issues such as soft stools, diarrhoea and IBD, but you are right that it would not be suitable if chicken or pork are known problem ingredients for Daisy. I do understand why that was upsetting once the food arrived and you read the label, particularly when you had filled in the allergy information. I’m sorry the recommendation was not right for Daisy’s specific sensitivities. For her, I would avoid the Intestinal diet if chicken and pork are known triggers, and look instead at a simpler novel protein option that avoids those ingredients. With IBD, I would also keep your vet involved before changing foods, as sensitive dogs often need a very careful transition. I’m glad the food will not go to waste with your other dogs, but I do appreciate your point and we will review how the quiz handles cases where digestive issues and multiple protein sensitivities overlap. many thanks, Team Happy Dog