Green Olive Firewood Commentaires

Thank you for your feedback. We're sorry to hear that the delivery experience did not meet your expectations. We understand how important timely delivery and clear communication are, particularly when you're planning to use your order for a specific occasion. Whilst we work hard to dispatch orders promptly, we recognise that there is always room for improvement in both delivery performance and customer communications. Your comments have been noted and will be shared with the team as we continue to improve our service. Thank you for taking the time to leave your feedback and for choosing Green Olive Firewood. Kind regards, Green Olive Firewood

Thank you very much for the fantastic 5-star review. We're delighted to hear that you had a positive experience with our customer service. Whilst issues occasionally arise, we're pleased that Jack was able to help and get everything sorted for you. We'll be sure to pass your kind comments on to him. Thank you for your support and for choosing Green Olive Firewood. Kind regards, Green Olive Firewood

Thank you for taking the time to review our service. We're pleased to hear that your order was delivered quickly and that you were happy with the delivery experience. Our team works hard to ensure orders are processed and dispatched promptly, so it's great to know this was reflected in your experience. We appreciate your feedback and thank you for choosing Green Olive.

Thank you for your feedback and for being a returning customer of our Premium Professional Lumpwood Charcoal. We're pleased to hear that you've been satisfied with the product on previous occasions, which makes it particularly disappointing to learn that this batch did not meet your expectations. Our Premium Professional Lumpwood is a dense hardwood charcoal selected for its high heat output, long burn time and traditional BBQ flavour. We also extra grade it to a 40mm+ specification to provide a good proportion of larger cooking pieces. However, as a natural product, some variation can occur and handling during packing and transport can sometimes increase the amount of smaller pieces and fines. We appreciate your comments and will feed them back to our quality team. If you would like us to investigate further and discuss a suitable resolution, please contact us at support@greenolivefirewood.co.uk with your order details. Kind regards, Green Olive Firewood

We're very sorry to hear that your order had not been received when you left this review. This is certainly not the experience we want for our customers. Occasionally courier delays can occur, but we would always like the opportunity to investigate and resolve any delivery issues as quickly as possible. Please contact us at support@greenolivefirewood.co.uk with your order details if the matter has not already been resolved, and we'll be happy to assist. Kind regards, Green Olive Firewood