Good morning,
Thank you for taking the time to review your recent experience. We are sorry to hear that you have been left feeling disappointed with the service you received.
Across our business, we strive to provide all of our customers with a high standard of customer service, and we are disappointed to learn that you do not feel this has been reflected in your experience. We value all feedback received, as it helps us identify areas where improvements can be made.
A member of our Customer Care Team will be reaching out to you directly to discuss the matter further, gain a better understanding of your experience, and work towards a fair and satisfactory resolution.
Kind regards,
Jenny
Grass247