Poor communication, not clear enough and it is too late they booked me did not informed me what's going on now I have to re book again double the said price. Not happy. No clear explanation and they...
Lire plus
Mavyreen
Globehunters
3 years ago
Hello,
Thank you for your feedback. We apologize for the
inconvenience in your reservation. You deserve a smooth and trouble-free
experience when you travel with us. We're truly sorry that this booking was an
exception.
We have escalated this case internally to investigate further
and make sure there is no lack of clarity about the fare types on our
website.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
it's not been still confirmed for my ticket yet after purchasing it for 2 weeks.
Mavyreen
Globehunters
3 years ago
Hi! We are sorry to hear that.
Thank you for your feedback. We apologize for the inconvenience in your reservation. You deserve a smooth and trouble-free experience when you travel with us. We're truly sorry that this booking was an exception.
We have escalated this case internally to investigate further. In the meantime, can you provide more details please? Have you checked your emails?
I appreciate your understanding.
Best regards,
Globehunters Team
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Avoid at all cost. Waste of time
Extremely bad. Almost close to a scam. They make sure you dont see the details of the ticket and force the cancellation on you to get 50£ deducted from refunds. Never again
Mavyreen
Globehunters
3 years ago
Hello,
Thank you for your feedback. We apologize for the
inconvenience in your reservation. You deserve a smooth and trouble-free
experience when you travel with us. We're truly sorry that this booking was an
exception.
We have escalated this case internally to investigate further
and make sure there is no lack of clarity on anything on our
website. If you could provide more feedback this would be very useful.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Partager
MA
Ms Lesley Arend
Vérifié par Feefo
3 years ago
Ce que Ms Lesley Arend a dit à propos de Globehunters:
Highly recommended
The person who helped me, Andrew, was very friendly, helpful, well informed and patient with all my questions, He went out of his way to provide a very professional service.
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We're so glad you are happy with our customer service! It means a lot to us to know that you really appreciated our services and we will send your compliment to our staff as well.
If you need further assistance, please do not hesitate to contact us.
Wishing you a safe and happy trip!
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
I still have not received my tickets!
I still have not received my tickets!
Mavyreen
Globehunters
3 years ago
Hi, apologies for the delay. It should be with you already. We are continuously working on speeding up our ticketing process so hopefully next time when you book with us, we'd not only save you money on your flights – you'd get your tickets instantaneously! Wishing you a safe and happy trip!
Client de confiance
3 years ago
They were in my spam. My mistake!
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Query
Very helpful and patient when helping me out.
0
Partager
MT
Miss Cassandra Temple
Vérifié par Feefo
3 years ago
Ce que Miss Cassandra Temple a dit à propos de Globehunters:
Bad service
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We are sas to hear that your are not happy with our customer service. Could you provide more information so we can investigate this further? Thank you in advance!
0
Partager
MH
Mr David Hodge
Vérifié par Feefo
3 years ago
Ce que Mr David Hodge a dit à propos de Globehunters:
great service
Mavyreen
Globehunters
3 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Poor customer service
One of your staff gave me he wrong advice and information before i proceeded in booking with you guys. Now it’s going to cost me way more than i expected
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! We are sorry to hear that your are not happy with our customer service. Could you provide more information so we can investigate this further? Thank you in advance!
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Scammed by luggage fee
They pressured me into paying £100 for luggage, saying buying it from the airport would cost more, when in fact it costs far less.
Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
