Prices are quoted without clearly setting out basis. We booked economy but did not realise that did not include bagage. Additional £700 for baggage to be added.
This was nit made clear until after...
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Partager
MA
Mr OLUWAFEMI ALE
Vérifié par Feefo
3 years ago
Ce que Mr OLUWAFEMI ALE a dit à propos de Globehunters:
Flights are not detailed.
Mavyreen
Globehunters
3 years ago
Thank you for your review.
We would like to highlight that we advertise flights as distributed to us by the Global Distribution Systems, which are communicating with theofficial airline availability of flights.
Therefore, we cannot produce any flights that do not exist and this is something which we do not have control with.
Hope this helps!
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Rude customer service, hidden fees!
Train your customer service people not to speak over the customer and not to come out with hidden charges after payment had been made for additional items such as baggage!!!!
Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Booked tickets, didn’t realise there was no luggage had to pay extra. 3 weeks later and still not received any confirmation or tickets. Called to enquire and keep being told 10 days but still nothing
Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
looks good but there is something left to maintain on the offered flight tickets such as luggage including or not including , let travellers know before buy the ticket.
And delayed to send E-...
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
No communication
So far not very good
Ive had no receipt, ticket /confirmation of my flight
Ive emailed both emails attached to the email response of my booking
Mavyreen
Globehunters
3 years ago
Hi, thanks for the review! We are continuously working on speeding up our ticketing process so hopefully next time when you book with us, we'd not only save you money on your flights – you'd get your tickets instantaneously! Wishing you a safe and happy trip!
1
Partager
MQ
Mrs Jiahui Qi
Vérifié par Feefo
3 years ago
Ce que Mrs Jiahui Qi a dit à propos de Globehunters:
It was fine and everything went well.
Mavyreen
Globehunters
3 years ago
Thank you very much for your fab review! If you need further assistance, please do not hesitate to contact us. Wishing you a safe and happy trip! :-)
0
Partager
MP
Mrs Stephanie Powell
Vérifié par Feefo
3 years ago
Ce que Mrs Stephanie Powell a dit à propos de Globehunters:
Check airlines benefits before booking
Agent kept trying to get us to upgrade as he was telling us baggage not included and wanted a further £240 . American Airlines gives each passenger one free hood bag . I told him this but he kept...
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Mavyreen
Globehunters
3 years ago
Hi, Thank you very much for your feedback and apologies for not having the baggage information made clear during your booking journey. We have escalated this case internally to investigate further and make sure there is no lack of clarity about the luggage fares.
We hope we can have the opportunity to serve your travel
needs again in the future.
I appreciate your understanding.
Best regards,
Globehunters Team
2
Partager
UC
UCC
Vérifié par Feefo
London
3 years ago
Ce que UCC a dit à propos de Globehunters:
Good service
The agent was very polite on the phone gave me answers to my enquiries.
I was a bit worried about my booking he ashore me that they were real agents not 419 trying to con me out of money, I have had...
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Mavyreen
Globehunters
3 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service and offer you the best prices for your chosen flight! Wishing you a safe and happy trip!
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Globe hunters were great dealt with my booking quickly and explained the bo
Great customer service
Mavyreen
Globehunters
3 years ago
Thank you so much for the review! Glad to know that we provided you with the highest level of customer service for your chosen flight! Wishing you a safe and happy trip!
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
