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Genie Tutors Commentaires

https://www.genietutors.co.uk/
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Genie Tutors n’est plus un client actif de Feefo
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Client de confiance
6 years ago
Date d'achat : 28/03/2019
My daughter has only been there a few weeks but absolutely loves it and is learning a lot.
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Client de confiance
6 years ago
Date d'achat : 04/03/2019
My daughter looks forward to going and although the 11+ homework really pushes her she quite enjoys the challenge. I also think the approach Ben takes with her has really boosted her confidence and...

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Client de confiance
6 years ago
Date d'achat : 12/02/2019
He likes'em
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Client de confiance
6 years ago
Date d'achat : 29/01/2019
Tutors are patient, experienced and very encouraging.
Quick getting back in touch.
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Trusted Customer
6 years ago
Date d'achat : 06/02/2019
Ce que Trusted Customer a dit à propos de Genie Tutors:
Great company to work with
Really helpful and friendly both at booking and at regular sessions.
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1
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Trusted Customer
Birmingham
6 years ago
Date d'achat : 30/01/2019
Ce que Trusted Customer a dit à propos de Genie Tutors:
My son started going to Genie Tuttors last year September and I have to say he has come such a long way where he is no longer struggling in classes such as English and Mathematics. I appreciate the...

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Trusted Customer
Birmingham
6 years ago
Date d'achat : 16/11/2018
Ce que Trusted Customer a dit à propos de Genie Tutors:
Very relaxed atmosphere. My son is not confidence but tutor makes me feel at ease.
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Trusted Customer
6 years ago
Date d'achat : 28/09/2018
Ce que Trusted Customer a dit à propos de Genie Tutors:
will not recommend to anyone
It started well at the beginning but realised it was no longer of a high standard as we initially started They have refused to refund my money after giving them a month's notice of withdrawing my...

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Luke Scrutton
Genie Tutors
6 years ago
Hi Gladys, In June you explained you are taking a holiday in July and paid for September explaining you would be back. We are holding your payment on account. We helped your son make quite remarkable improvement. When you joined us he was reluctant to join in, give answers or complete work. Keith - his tutor - did a fantastic job. You were very happy! I would appreciate it if you could contact me at luke@genietutors.co.uk to discuss this matter.
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Trusted Customer
6 years ago
I don't know who Luke is. I emailed so done from the admin as advised but got no reply to my email. Here is my email address for genie tutors to contact me to resolve this issue. You refuse to refund my one month's payment and you expect t me to be happy with that? Despite my financial and family circumstances, I was still able to pay the bills until the refusal of a refund which you did not clearly state in the beginning? I want the best for my children so would go extra miles for them but would not appreciate being treated this way I just want my refund because I was not told I could not get it even though my children did not attend lessons for a month. It was a standing order payment Thanks
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Luke Scrutton
Genie Tutors
6 years ago
Hello Gladys,

I am sorry to hear about your financial difficulty. Your money is being held on account and I have a record of your last communication with us - explaining that you are taking a holiday. We had prepared for your son's return in September.

I am the person who sat with you for about 45 minutes in early 2018 to explain how we could help your son. After which we agreed to focus on your son's confidence and Maths and English. He showed massive improvements after this.

We have a complaints process which I invite you to follow which you can see at https://www.genietutors.co.uk/terms-and-conditions/https://www.genietutors.co.uk/terms-and-conditions/

If you wish to contact me then please do so on admin@genietutors.co.uk

Best wishes

Luke Scrutton
10
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Trusted Customer
Bradford
6 years ago
Date d'achat : 01/11/2018
Ce que Trusted Customer a dit à propos de Genie Tutors:
Super set up
Great set up excellent connections with my children- they have fun and enjoy the learning with both their tutors thank you
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Client de confiance
6 years ago
Date d'achat : 28/10/2018
Give the right information in writing even after a verbal communication
Give the right information to parents and customers Ensure these information are well understood. If possible, let them be on black and white paper where customers can read and digest in their...

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Luke Scrutton
Genie Tutors
6 years ago
Hello

I was very surprised to receive feedback like this when I know how well your son has improved while attending and how impressed Keith was with his progress.

I have reviewed all our notes and can confirm that when you signed the agreement on the 26th October 2017 we explained the 30 day cancellation period and a copy was given to you. In June you informed Nasko that you were going on Holiday and he explained that you could have catchups. Keith continued to prepare work throughout July as we were expecting your return.

I can confirm that you did pay for your cancellation fees and invite you to take the sessions. Do contact me directly by email at admin@genietutors.co.uk

Best wishes

Luke
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À propos de Genie Tutors
Good tuition can help to improve your child’s schoolwork and exam results. Each session is tailored to your child’s needs and you’re involved at every stage to make sure that we’re meeting your personal aspirations. We expect your child to make progress and there is professional, effective support to ensure achievement.
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0333 344 2280
83 Summerfield Crescent, Birmingham, West Midlands, B16 0EN, United Kingdom
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À propos de Genie Tutors
Good tuition can help to improve your child’s schoolwork and exam results. Each session is tailored to your child’s needs and you’re involved at every stage to make sure that we’re meeting your personal aspirations. We expect your child to make progress and there is professional, effective support to ensure achievement.