forward2me Commentaires

Hi there, Many thanks for your feedback. I am sorry to hear that you feel dissatisfied with our services, however, we are not required to state the available payment methods that are accepted by the shipping companies (couriers) on our website for import and taxes payments that are owing from you for your shipment in your destination country. All shipments that are dispatched through our service are sent Delivered Duty Unpaid, it is the responsibility of the customer/receiver to arrange the relevant payment to the couriers at the destination country for any additional import duties and taxes owing for their shipment. We do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties for the goods in advance. It is the courier agencies, such as DPD, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments from UK warehouse and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery. I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our services. Please do let me know if you have any further questions or concerns. Kind Regards Hayley