forward2me Commentaires

Hi there, Many thanks for your feedback. I am sorry to hear that you feel dissatisfied with our services and that you have received your items in poor condition to your address. All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you. Please keep an eye out for our email. I hope this helps you further. Kind Regards Hayley

Hi there. Many thanks for your feedback. I am sorry to hear that you feel dissatisfied with our services. I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further. I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted. Please keep an eye out for our email. I hope this helps you further. Kind Regards Hayley