Parcel not received ! But order showing as complete!
Ed
Fiorelli
7 years ago
Hi
I am sorry your item has not been received, however we contacted you on the 24th September to let you know of a delay to your item arriving, and whether you wanted to wait or to have the refund. We have not received a response. Our customer service team will reach out again today to try and resolve this.
Kind Regards
Avis sur des produits
Date d'achat : 22/09/2018
0
Partager
TC
Trusted Customer
7 years ago
Ce que Trusted Customer a dit à propos de Fiorelli:
Correct address was not placed on item hence returned back from Royal Mail. This was a birthday present!
Amber
Fiorelli
7 years ago
Thank you for taking the time to leave us your comments following the order you placed. I can see that we have been in contact via an email thread since 22nd September. I understand that the order had been addressed wrongly when you ordered and that this order had been returned to our depot for Royal Mail to send back out to you. The tracking shows that the item was sent back out to you on 2nd October for delivery today 4th October. I am glad that we were able to resolve this with you.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
We believe a Fiorelli handbag is not just an accessory, it’s the finishing touch to an outfit and a trusty companion to carry your essentials in style. Fusing fashion with function to elevate your everyday style is what we do.