Thanks for taking the time to leave an amazing review. It's always wonderful to hear when a User has had a positive experience!
I am so pleased that we were able to reply to your query in a timely fashion. The Customer Support Team aim to provide a high standard of support and ensure that our Users have the best knowledge available.
If you find that you require any further assistance, please don't hesitate to reach out and we will be happy to help.
Best wishes,
Kate S
Customer Support Advisor
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Excellent customer service.. quick reply to an emails and extremely helpful
Excellent customer service.. quick reply to an emails and extremely helpful
Macrine
OvuSense
2 years ago
Hi there,
Thank you for your kind feedback!
We're thrilled to hear that you found our customer service excellent. Ensuring quick replies to emails and providing helpful assistance are always our top priorities. We appreciate your recognition and look forward to serving you again in the future.
If you have any further questions or needs, please don't hesitate to reach out.
Best wishes,
Macrine A.
Customer Support Advisor
0
Partager
AR
Adrianna Rosales
Vérifié par Feefo
2 years ago
Ce que Adrianna Rosales a dit à propos de OvuSense:
Fast
Fast and reliable! I love the communication
Macrine
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am so pleased that we were able to answer you in a fast and reliable manner. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Macrine A
Customer Support Advisor
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
you haven’t replied, i’ve messaged twice now
i’ve messaged twice now and you haven’t bothered relplying
Macrine
OvuSense
2 years ago
Hi there,
Thank you for your feedback. Apologies for the trouble you are having accessing our responses.
Upon reviewing our records, it appears that you were able to connect with us via Live Chat yesterday. However, it appears that you did not receive our replies on 21st and 22nd March.
I would like to clarify that sometimes emails may inadvertently get filtered out or directed to junk folders by email providers filtering systems. This could be a possible reason for why you did not receive our replies. We sincerely apologize for any frustration this may have caused.
To ensure effective communication moving forward, I recommend checking your spam or junk folder for any emails from us, and if possible, adding our email address- support@ovusense.com to your safe sender list.
If you have any further questions or concerns, please don't hesitate to reach out to us.
Kind Regards,
Macrine A.
Customer Support Advisor.
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Helpful and thorough!
Linsay was attentive and thorough in their response to my question. I appreciated the help that they gave me!!
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Amazing Customer Service
Customer service experience was absolutely excellent and very prompt. I dropped my ovusense sensor down the toilet and flushed it accidentally. The agent Macrine helped me immediately and sorted...
Lire plus
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am delighted to hear that we were able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
0
Partager
PA
Paige
Vérifié par Feefo
USA
2 years ago
Ce que Paige a dit à propos de OvuSense:
So helpful and patient!
This is my first month using ovusense. I have PCOS and my husband and I have been trying to get pregnant for 4 years now. Everyone has been so patient and quick to answer all of my questions, which...
Lire plus
Linsay
OvuSense
2 years ago
Hi Paige,
Thank you so much for leaving such kind feedback!
I am delighted to hear that we were able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Impeccable and reassuring customer service
Very reactive, knowledgeable, and also very kind, which matters a lot ...
Linsay
OvuSense
2 years ago
Hi,
Thank you so much for leaving such kind feedback!
I am delighted to hear that we were able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partager
MB
MB
Vérifié par Feefo
2 years ago
Ce que MB a dit à propos de OvuSense:
Best customer service
Their customer service is out of this world, prompt, accurate, professional, polite.
Not to mention the products! I have been in contact with several different representatives and not one was less...
Lire plus
Linsay
OvuSense
2 years ago
Hi Mateja,
Thank you so much for leaving such kind feedback!
I am delighted to hear that I was able to assist you and provide a positive experience. Ensuring that our customers receive a welcoming and thoughtful reply is key to our ethos here at OvuSense.
If you require any additional support, please don't hesitate to reach out again and a member of Customer Support will be happy to help.
Best wishes,
Linsay
Customer Support Advisor
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Quick, concise and kind
OvuSense customer service has always been so kind and helpful. The product itself is very easy to use which makes the whole ttc process way less stressful. When I had reached out to them with...
Lire plus
Macrine
OvuSense
2 years ago
Thank you so much for taking the time to share your experience with OvuSense customer service. We're thrilled to hear that you found our team to be kind and helpful throughout your journey.
We understand how stressful the TTC process can be, and we're delighted that OvuSense has been able to make it a little easier for you. Our goal is to provide a product that not only helps you track your fertility accurately but also simplifies the process as much as possible. Please know that we're always here for you, ready to assist in any way we can.
Kind Regards,
Macrine. A
Customer Support Advisor.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
