Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur FareDepot | Avis sur le service client de https://www.feefo.com/reviews/fare-depot | Feefo

Afficher tous les 374 commentaires

Client de confiance

9 years ago

Charging error.

Good price but I got overcharged initially. They refunded me the difference but still a pain.

FareDepot Customer

9 years ago

Ce que FareDepot Customer a dit à propos de FareDepot:

DO NOT USE

I purchased a flight with them and 2 hours later I got an email saying the flight was no longer avaliable. What I don't like is they have all my information. Also, while making the purchase they said...

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Ryan

FareDepot

9 years ago

Hi Aracely,

We appreciate the valuable feedback.

Due to increase in security we are obligated to send out a form that sums up your ticket and makes sure you are the person that is purchasing the fare. We expect the form to be returned back to us within 12 hours. If we do not receive it within that time frame the airline will involuntarily cancel your flight.

We apologize for the inconvenience in your travel booking experience. If you have an additional question, please do not hesitate to call or email us at sales@faredepot.com

Thank you & Kind Regards,

Michael

Support Manager

FareDepot Customer

9 years ago

Ce que FareDepot Customer a dit à propos de FareDepot:

Very bad

Very bad experience. I missed internetnational beacouse they didn't pay the airplane

Ryan

FareDepot

9 years ago

Hi Hashmatullah,

We appreciate your valuable feedback.

The most important thing when boarding a flight is to make sure that you have all your information and you arrive on time. Visa, passport and ticket are needed in order to proceed.

If you would like to re-book your ticket or you have any questions or concerns please don't hesitate to call or email us at sales@faredepot.com.

Thank you &Kind regards,

Michael

Support Manager

FareDepot Customer

9 years ago

That is ********. I can 27 times in three days. I emailed five times. People were anwring my phone call from India. They didn't even refund my money. I had all documents in hand. Fare depot did not pay the money to the airline and I was not allowed boarding. Please please. Don't buy your tickets from these people. It is scamming.

Client de confiance

9 years ago

Twined Canceled

After two booking that where canceled I gave up

Ryan

FareDepot

9 years ago

Hi Louie,

We appreciate your valuable feedback.

Airline fees fluctuate regularly depended on time of year and availability. Sometimes airline can close a booking without any warning. When you were booking your ticket the airline had close the reservation but was still selling it online which made you book again and have the same problem.

If you would like to book your ticket again please do not hesitate to call or email us at sales@faredepot.com.

Thank you & Kind Regards,

Michael

Support Manager

FareDepot Customer

Newmarket, NH

9 years ago

Ce que FareDepot Customer a dit à propos de FareDepot:

Authentic, Informative, Accessible.

Customer friendly, Authentic. The website is easily accessible having precise and perfect information that can assist customer to identify their demand.

Client de confiance

9 years ago

Excellent service by Fare Depot

Amazing pricing! perfect timing and very easy to use.

Client de confiance

9 years ago

Won't be using this site again

I purchased an overseas flight through this company, only to have it cancelled a few days later. I'm still not sure why, because I received an "explanation" phone call from a company representative...

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Ryan

FareDepot

9 years ago

Hi Amy,

We appreciate your valuable feedback,

According to our system we sent you an Authorization form which was suppose to be sent back within 24 hours, because we did not get a response from you the airline automatically cancel your ticket. We decided to give you a call to let you know and see if you would like to re-book your ticket.

If you have any further questions or concerns please do not hesitate to call or email us at sales@faredepot.com.

Thank you & Kind Regards,

Michael

Support Manager

FareDepot Customer

9 years ago

Ce que FareDepot Customer a dit à propos de FareDepot:

Faster, easier and no hidden costs.

Very fast and easy to use. No "bait and switch" on the fares. Thanks!

FareDepot Customer

New York

9 years ago

Ce que FareDepot Customer a dit à propos de FareDepot:

Disappointing pricedrop

I booked a ticket for $1021.06 and within the next 24 hours, the price dropped down to $829 per ticket for the same flight and the same itinery. I'm really dissapointed.

Ryan

FareDepot

9 years ago

Hi Raj,

We appreciate your valuable feedback.

Airline fares change from time to time. The changes are usually depending on the airline, the amount of seats available and the time of the year.

If you have any questions or concerns please don't hesitate to call or email us at sales@faredepot.com.

Thank you& Kind Regards,

Michael

Support Manager

FareDepot Customer

New York

9 years ago

Ce que FareDepot Customer a dit à propos de FareDepot:

Client Overcharge

I have been overcharged by $16 which has not been refunded although otherwise states by 2 different FarDepot reps

Ryan

FareDepot

9 years ago

Hi Gurhan,

We apologize for the inconvenience in your travel booking experience.

We have spoken to the airline and got confirmation for the overcharge on behalf of FareDepot.com. You should receive a refund shortly. We apologize for the wait due to an extensive investigation. We strive to ensure that every customer is treated fairly.

If you have any further question or concerns please do not hesitate to call or email us at sales@faredepot.com.

Thank you& Kind regards,

Michael

Support Manager

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FareDepot Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?