Unreliable supplier. Estimated delivery date never met. Had to cancel order after waiting close to 6 months. Do not buy this product.
Product
Fansonline
7 months ago
Thank you for your feedback.
We’re sorry for the frustration caused by the extended delay. This order related to a replacement part supplied by the manufacturer (Ventair), and unfortunately the ETA was revised multiple times due to supplier stock issues outside of our control.
At the time of ordering, we were advised the part was in low stock, however subsequent delays resulted in a longer wait than anticipated. We acknowledge this did not meet expectations and understand the decision to cancel and purchase an alternative solution.
We appreciate the feedback and will use it to improve how we communicate potential delays on manufacturer-supplied replacement parts.
Avis sur des produits
Product
Fansonline
7 months ago
Thank you for your review.
This order related to a manufacturer-supplied replacement part, and unfortunately the delivery timeframe was extended multiple times due to supplier stock delays beyond our control. We understand the frustration this caused and respect the decision to cancel the order.
We appreciate the feedback and will continue working to improve transparency around ETAs for special-order and replacement items.
Fast efficient service , would use Fsnsonline again.
Avis sur des produits
Date d'achat : 01/12/2025
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Excellent quick delivery
Avis sur des produits
Date d'achat : 02/12/2025
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Avis sur des produits
Supports médiatiques téléchargés
Voir tous les supports médiatiques (1)
Date d'achat : 04/12/2025
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Product
Fansonline
8 months ago
Thank you for taking the time to leave a rating. We’re sorry to see that your experience didn’t meet expectations.
We’d really appreciate the opportunity to understand what went wrong and assist you further. Our team is already in touch regarding your fan, and we’re committed to helping resolve this as smoothly and quickly as possible.
If you’d like to share any additional feedback or have questions in the meantime, please don’t hesitate to reach out to our customer service team directly.
Avis sur des produits
Product
Fansonline
8 months ago
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience, especially during the hotter weather.
If the fan is beeping on power-up, this is something our warranty team can assist with promptly. In addition to the standard return process, we do offer an optional in-home warranty service, which many customers find preferable. This means you won’t need to arrange or pay for your electrician to return, remove the fan, send it back, and wait for an outcome. Instead, a qualified electrician can be appointed under warranty to assess and assist on site.
One of our warranty team members will be in touch with you shortly to discuss the best option and help get this resolved as quickly as possible.
Date d'achat : 03/12/2025
0
Partager
MW
MARK WILLIAMS
Vérifié par Feefo
AUS
8 months ago
Ce que MARK WILLIAMS a dit à propos de Fansonline:
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
