Ce que Philip Randall a dit à propos de Fansonline:
Very happy with Fansonline service - from ordering to prompt delivery.
The process on the web sight was easy to navigate through with all relevant information provided.
Seamless experience from Fans Online. The fans are fantastic - very quiet and effective! They arrived next day and organising installation was also a breeze through their recommended channel, very...
This is the 3rd time I have purchased from Fansonline and it's always so simple. The fan arrives on time, exactly what I order and undamaged. Will buy from Fansonline again.
Avis sur des produits
Date d'achat : 07/08/2023
0
Partager
MW
Meaghan Wild
Vérifié par Feefo
3 years ago
Ce que Meaghan Wild a dit à propos de Fansonline:
The website was easy to navigate, and delivery time was fantastic. The fans arrived by the due date, as advised.
Very happy with purchase, queried staff on pre-order & luckily they were able to confirm stock had arrived while on the chat. Ordered Friday moey, received in regional Victoria Monday morning -...
Very slow on delivery and follow up service. Took over 3 weeks to deliver the products I ordered originally. They do not stock these items and rely upon outside suppliers to send their orders. I had...
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Vanessa
Fansonline
3 years ago
Hi there,
Thanks for your feedback. Sincere apologies for any delays incurred. As you will have seen we range thousands of models to be able to offer our customers as many options as possible! We keep the vast majority of items in stock in our main warehouse which normally enables us to dispatch our orders very quickly. However, with hundreds of orders coming in and going out, there are bound to be some delays unfortunately, especially when we are awaiting replenishment of stock. In which case we always remain in communication when delays are expected, as well as offer alternatives where possible for any urgent order requests.
With faulty claims requests, these would normally have a one to two week turnaround. But in cases where the goods need to be sent back to the manufacturer to confirm the fault, there can be some delays expected. In your case, the fan was found to be in working order so not faulty which then complicated things as we cannot replace or refund a working fan. We wanted to be certain of this given your electrician stated otherwise and requested video evidence accordingly. Once received we immediately sent it to you. As per standard replacement warranty, we are unable to replace or refund when there is no fault, and while the outcome for you is unfortunate, this would be something to take up with your electrician.
Regards,
The team at Fansonline
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