I can't recommend this company. The order process took weeks with no communication, when I had to exchange a product there were a lot of hoops to jump through and their Customer Service rep couldn't...
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Vanessa
Fansonline
2 years ago
Thanks for your feedback and we’re so sorry you’re unhappy. We try to be as transparent as possible and have all criteria around our change of mind returns policy which does go above and beyond our obligations within Australian consumer law, published on the website. Of course, we understand not everyone reads the fine print which is why we also reference these important details throughout the ordering process. We’re also more than happy to assist with any pre-purchase queries, which is why we encourage people to please check with us via phone, email or chat to avoid any incorrect purchase situations and avoid a costly return later, as can be the case with the return of such heavy items such as ceiling fans. Upon looking at your case, we can see the return address was provided via the attachment of the email containing the return paperwork and we’re so sorry you did not open this at the time, causing you the inconvenience you have outlined. Regarding the installation service, this is usually quite seamless and we’re surprised to hear of the issues you’ve mentioned but are always happy to liaise on your behalf when hiccups do arise. If you have any further queries, please don’t hesitate to let us know.
Regards,
The team at Fansonline
Easy and straight forward ordering system. Received the fans very quickly. One of the remotes were faulty and Fansonline sent out a new one he very next day. Excellent service!
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
