Very quick service. Delivered in timely manner exactly as described and the family love them. Low profile for low ceilings and remote control what more would you want
Customer service was excellent. I was initially concerned because I could not call them but they always replied promptly to my emails and were happy to answer my questions.
Very unhappy with this company, I won't be buying from them again. I was unable to return an extension pole that was not required because of a strict 2 week window for returns. While there is a...
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Vanessa
Fansonline
2 years ago
Thanks for your feedback and we’re so sorry to hear what’s happened. We’re really happy you have let us know about this as it gives us an opportunity to address this with our team, as a coaching opportunity moving forward. This is certainly not how we normally do things and we are generally more flexible. Whilst you would incur some costs when returning items, we would certainly look at waiving or reducing a restocking fee for an accessory such as this. If you would still like to explore this option, please let us know by contacting us via the following form.
We’d be happy to try and assist.
Regards,
The team at Fansonline
Avis sur des produits
Date d'achat : 05/02/2024
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Client de confiance
Vérifié par Feefo
2 years ago
Great choice of fans and my order was delivered within my time expectations
One of the three fans I bought is making a significant noise. Not broken-broken, but clicking, whirring, disturbing my sleep. So far I'm not thrilled with the warranty process.
Fansonline were fantastic. Easy ordering, fast delivery (and we live in the sticks!) and the product is great! Everyone that has seen the fans is now talking about getting them and I'm definitely...
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
