Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Expedia.com Commentaires

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Client de confiance

Vérifié par Feefo

13 years ago

I recently booked a hotel using Expedia because they offered me a price that was $20…

I recently booked a hotel using Expedia because they offered me a price that was $20 lower per night than AAA listed for the same establishment.

Client de confiance

Vérifié par Feefo

13 years ago

Thank you for an easy to use service.

Client de confiance

Vérifié par Feefo

13 years ago

In the past whenever I booked a flight I would get an email with both…

In the past whenever I booked a flight I would get an email with both the reference number of the booking and the e-ticket; however now the email doesn't include the e-ticket number and in some cases...

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Client de confiance

Vérifié par Feefo

13 years ago

they did not help me to save money, charge me too much on changing a…

they did not help me to save money, charge me too much on changing a ticket.

Client de confiance

Vérifié par Feefo

13 years ago

Prices too high and poor customer service, false advertisement on line too will not be…

Prices too high and poor customer service, false advertisement on line too will not be a loyal customer anymore

Expedia.com

13 years ago

I'm sorry you had a bad experience with us. It is our goal to provide the best customer service possible and it appears we missed the mark in this case. I do see that you've been refunded for your booking minus a penalty fee for your airfare. If there is anything further we can do to assist you, please call 1-800-Expedia or email us via our online email form. Sincerely, Martin Gurth Sr. Manager, Customer Experience Expedia.com

Client de confiance

Vérifié par Feefo

13 years ago

excellent

Client de confiance

Vérifié par Feefo

13 years ago

It took me one hour and 10 minutes to book a simple flight. My computer…

It took me one hour and 10 minutes to book a simple flight. My computer froze. I called Expedia. Needed my itenarary number which I couldn't get. So I went out of the system and booked again. ...

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Client de confiance

Vérifié par Feefo

13 years ago

Phone call costs time and charge, especially when I have to wait on line. Information e…

Phone call costs time and charge, especially when I have to wait on line. Information e mail notice there is problem but nothing about what it is. E mail must inform what the problem is exactly.

Client de confiance

Vérifié par Feefo

13 years ago

Generally easy to use, but layout is kind of cluttered. Also, I'm not sure why…

Generally easy to use, but layout is kind of cluttered. Also, I'm not sure why it offers single flights before round-trips when I said I was doing a round-trip.

Client de confiance

Vérifié par Feefo

13 years ago

I made a critical mistake while booking a trip to Florida and i thought I would…

I made a critical mistake while booking a trip to Florida and i thought I would lose my money since I know there are no changes allowed. I called and spoke with a very polite person who took care of...

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