Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur ExoticDirect

Afficher tous les 1,993 commentaires

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

Keep the good work up

Our CAG Joey is happy that we are taking care of him while his insuranced by your good selves. We are happy too

Sarah

ExoticDirect

8 years ago

Hi Sandra,

Thank you for taking the time to leave your review.

We are glad to hear that you, as well as Joey are both happy that he is insured with us!

Kind Regards,

The Exotic Direct Team.

Trusted Customer

Northampton

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

Great service and quick payout

Excellent service, was paid out very quickly

Hayley

ExoticDirect

8 years ago

Hi Mike.

Thank you so much for leaving your positive review.

We are happy you received quick payment and we hope your pet is recovering well.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

Easy company to use, great prices

Sarah

ExoticDirect

8 years ago

Hi Nicole,

Thank you very much for your review,

We are so pleased that you had an easy experience with us and found the prices good for you!

Kind Regards,

The Exotic Direct Team.

Client de confiance

8 years ago

Claim handled and paid very quickly

Claim dealt with very quickly and without any fuss or hassle. Very impressed.

Hayley

ExoticDirect

8 years ago

Hi There,

thank you so much for taking the time to leave your positive review.

We are so glad your claims experience was hassle free and we hope your pet is recovering well.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

Great

Alec

ExoticDirect

8 years ago

Hi Chris,

Thank you for giving us a five star review - we really appreciate it.

If you ever need any assistance with your account, just let us know.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

I have got a new bird and his name is Sammy as Jack died

Alec

ExoticDirect

8 years ago

Hi Tony,

We're all very sorry to hear about the loss of Jack. A member of the team will contact you offline and discuss whether we're able to continue to offer cover for your new pet.

The Exotic Direct Team

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

Rabbit claim

Easy to claim, simple form

Hayley

ExoticDirect

8 years ago

Hi Vanessa.

Thank you so much for taking the time to leave your positive review.

We are glad you found the claims process simple.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

A little expensive

Sarah

ExoticDirect

8 years ago

Hi Jacqui,

Thank you very much for your feedback,

We will contact you directly to discuss this with you.

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de ExoticDirect:

Great to have this little pot if anything goes wrong with my tortoise.And very affordable too.

Sarah

ExoticDirect

8 years ago

Hi Kay,

Thank you very much for your lovely review!

We are really glad to hear that our policy is affordable, and we can offer you peace of mind if anything was to go wrong for your Tortoise.

Really appreciate you taking the time for us.

Kind Regards,

The Exotic Direct Team.

Client de confiance

8 years ago

Fast claim process and easily done

Hayley

ExoticDirect

8 years ago

Hi there,

thank you for your positive review.

We are glad you found the claims process fast and easy!

Kind Regards,

The Exotic Direct Claims Team.

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo

ExoticDirect Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?