Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Evo (New) | Avis sur le service client de https://www.feefo.com/reviews/evo | Feefo

Client de confiance

1 month ago

Scam ?

I have subscribed again... I shouldn't have. Last time I missed 8 out of 12 issues. The first hasn't arrived yet, a full two months after having subscribed.
Guess I'll cancel it again. Sounds like a s...

Tout lire

Date d'achat : 05/02/2024

Avis sur des produits

I haven't received anything ! And the service is poor.

AVL Customer Services

Evo (New)

1 month ago

Hi,

Thank you for your feedback. I am so sorry to hear you’re still waiting for your first issue of Evo subscription. Rest assured, I have escalated this with our Customer Services Team and they will contact you shortly with more information.

Thank you for your patience and understanding while we resolve this for you.

Kind regards,
Reshma Sameer

1

RA

Richard Albertus

1 month ago

Ce que Richard Albertus a dit à propos de Evo (New):

I still have not received a copy of the magazine.

I started the subscription January 15 and have not received a copy of the magazine yet.I gave you one star rating but truly I can not rate the magazine as you have never sent it to me.

Date d'achat : 15/01/2024

Avis sur des produits

Started the subscription January 15 and have not received a copy as of March 8th.

AVL Customer Services

Evo (New)

1 month ago

Hi,

Thank you for your feedback. I am so sorry to hear you’re still waiting for your first issue of [insert magazine title] subscription. Rest assured, I have escalated this with our Customer Services Team and they will contact you shortly with more information.

Thank you for your patience and understanding while we resolve this for you.

Kind regards,
Reshma Sameer

1

MC

Mark Christensen

4 months ago

Ce que Mark Christensen a dit à propos de Evo (New):

The first copy of my new subscription never arrived nor it's replacement....

Date d'achat : 23/10/2023

Avis sur des produits

Very poor service, don't recommend

AVL Customer Services

Evo (New)

4 months ago

Hi,

Thank you for your feedback. I am so sorry to hear you’re still waiting for your first issue of Evo subscription. Rest assured, I have escalated this with our Customer Services Team and they will contact you shortly with more information.

Thank you for your patience and understanding while we resolve this for you.

Kind regards,
Reshma Sameer

1

Client de confiance

5 months ago

Good service

Date d'achat : 09/10/2023

Avis sur des produits

0

MC

Marc Church

6 months ago

Ce que Marc Church a dit à propos de Evo (New):

Excellent magazine. Been reading EVO for years now and it cannot be beaten for it's writing and articles. Photography is second to none. Recently made the decision to subscribe. Very pleased!

Date d'achat : 08/09/2023

Avis sur des produits

0

RJ

Richard Jones

6 months ago

Ce que Richard Jones a dit à propos de Evo (New):

Excellent service; a subscription well worth taking out!

Excellent customer service which was fast and easy; perfect!

Date d'achat : 23/08/2023

Avis sur des produits

I received an extremely high quality gift (a 25th Anniversary keyring) and the ongoing supply of the brilliant evo magazine has been delivered at least 6 days before it's available in newsagents. High...

Tout lire

AVL Customer Services

Evo (New)

6 months ago

Hi, I hope you are well.

Thank you for your review. I appreciate you taking the time to respond and hope you continue to enjoy reading Evo.

Kind regards,
Reshma Sameer

1

Client de confiance

6 months ago

Non ho mai ricevuto la copia cartacea

Il giornale è ottimo ma io avevo pagato anche la copia cartacea che non è mai arrivata

Date d'achat : 21/08/2023

AVL Customer Services

Evo (New)

6 months ago

Hi,

Thank you for your feedback. I am so sorry to hear you’re still waiting for your first issue of Evo subscription. Rest assured, I have escalated this with our Customer Services Team and they will contact you shortly with more information.

Thank you for your patience and understanding while we resolve this for you.

Kind regards,Reshma Sameer

1

Client de confiance

7 months ago

Since over 2 months I have not received a single copy of my magazine. I live in Switzerland, so assume a delay is possible, but this is disappointing.

Date d'achat : 27/07/2023

AVL Customer Services

Evo (New)

7 months ago

Hi,

Thank you for your feedback. I am so sorry to hear you are having delivery problems with your Evo subscription. Rest assured, I have escalated this with our Customer Services Team who will send you a replacement copy and help resolve these delivery problems you are currently experiencing.

A member of our Customer Service Team will contact you shortly with more information. Please don't hesitate to contact me if you have any questions or concerns in the meantime. Thank you for your patience and understanding while we resolve this for you.

Kind regards,
Reshma Sameer

2

RG

Roy Gardner

7 months ago

Ce que Roy Gardner a dit à propos de Evo (New):

Rubbish, not able to access anything total waste of time and money

Date d'achat : 31/07/2023

Avis sur des produits

As anove #№##############

AVL Customer Services

Evo (New)

7 months ago

Hi,

Thank you for your feedback. I am sorry to hear you are having issues accessing your digital subscription to Evo. Rest assured, I have escalated this with our customer services team who will help resolve these digital issues you are currently experiencing, and they will contact you shortly with more information. Please don't hesitate to contact me if you have any questions or concerns in the meantime.

Thank you for your patience and understanding while we resolve this for you.

Kind regards,
Reshma Sameer

0

TM

Tony McLoughlin

7 months ago

Ce que Tony McLoughlin a dit à propos de Evo (New):

Quality print media needs support, and this is top quality.

Quality pictures excellent editorial .

Date d'achat : 14/07/2023

Avis sur des produits

0

Evo (New) Commentaires

Default Campaign ActionI haven't received anything ! And the service is poor.(178) commentaires en plus sur ce produitVoir le site Internet du produit

Default Campaign ActionStarted the subscription January 15 and have not received a copy as of March 8th.(178) commentaires en plus sur ce produitVoir le site Internet du produit

Default Campaign ActionVery poor service, don't recommend(178) commentaires en plus sur ce produitVoir le site Internet du produit

Default Campaign ActionQuick service and response(178) commentaires en plus sur ce produitVoir le site Internet du produit

Default Campaign ActionGreat value for money! Very happy!(178) commentaires en plus sur ce produitVoir le site Internet du produit

Default Campaign ActionI received an extremely high quality gift (a 25th Anniversary keyring) and the ongoing supply of the brilliant evo magazine has been delivered at leas...(178) commentaires en plus sur ce produitVoir le site Internet du produit

Default Campaign ActionAs anove #№##############(2) commentaires en plus sur ce produitVoir le site Internet du produit

Default Campaign Action£5 of three issues. Wow !(178) commentaires en plus sur ce produitVoir le site Internet du produit

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?