The lady that looked after me was understanding to my husbands needs and sought us…
The lady that looked after me was understanding to my husbands needs and sought us a holiday that would suit the both of us.She arranged everything and even provided help with holiday insurance.We...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
That's great. I hope you have a fantastic holiday.
Kind regards,
Paul Nadin
Managing Director
0
Partager
Client de confiance
12 years ago
Natalie was excellent making sure that she linked with the hotel and flight company to…
Natalie was excellent making sure that she linked with the hotel and flight company to get the special requirements we needed and she kept me up to date at regular intervals.I have every confidence...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your feedback. I will pass on your encouraging comments to Natalie.
Kind regards,
Paul Nadin
Managing Director
0
Partager
Client de confiance
12 years ago
Generally very helpful although was promised a return call to confirm booking which I didn't…
Generally very helpful although was promised a return call to confirm booking which I didn't receive and had to ring again, leaving a message. This call was returned and an apology was made.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your feedback. So sorry we failed to call you back. We have been swamped by extra calls but that is no excuse. Will try harder...
Kind regards,
Paul Nadin
Managing Director
0
Partager
Client de confiance
12 years ago
The staff were helpful and polite although nobody could give us any information on our…
The staff were helpful and polite although nobody could give us any information on our allocated cabiin ie we requested an aft balcony cabin and as of yet we do not know where on board we are...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thanks for your feedback. I understand Rachel has been in touch with you to answer all of your questions, so I'll simply say congratulations on your anniversary and I hope you have a wonderful cruise!
Kind regards,
Jonathan Carter
0
Partager
Client de confiance
12 years ago
We were glad of your support last year, with Fred Oelson, Cruise.
However, this year,…
We were glad of your support last year, with Fred Oelson, Cruise.
However, this year, I emailed the Princess Cruises to ask for a wheelchair on our holiday, booked on Emerald Princess, 14/10/14,...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your feedback. Could I ask you to give us a call so we can help with the hire of your wheelchair? Our number is 0800 993 0796.
Kind regards,
Jonathan Carter
0
Partager
Client de confiance
12 years ago
Lovely staff great service and good price.
Lovely staff great service and good price.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
And lovely customers too!!! Thanks for the encouragement.
Kind regards,
Paul Nadin
Managing Director
0
Partager
Client de confiance
12 years ago
Natalie Lucy was extremely helpful and it was a pleasure doing business with her. Thank…
Natalie Lucy was extremely helpful and it was a pleasure doing business with her. Thank you!
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thanks for your feedback. Natalie is a star! I will pass on your comments.
Kind regards,
Paul Nadin
Managing Director
0
Partager
Client de confiance
12 years ago
tI spoke to a coupe of ladies both were extremely helpful. Sam in particular spent…
tI spoke to a coupe of ladies both were extremely helpful. Sam in particular spent a lot of time researching for us. We are off on Saturday and the accommodation looks great
we just need good...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Excellent. So glad we did a good job. I hope you had a lovely time away.
Kind regards,
Paul Nadin
Managing Director
0
Partager
Client de confiance
12 years ago
The help we had from your company was excellent. As there was no property on…
The help we had from your company was excellent. As there was no property on your books which suited the location and our special requirements your staff spent time to find what we needed with...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
Brilliant. So good to hear that. Abbey is very resourceful!
Kind regards,
Paul Nadin
Managing Director
0
Partager
Client de confiance
12 years ago
Still awaiting paperwork from last Friday now following Thursdsay. Posted second class. Money out of…
Still awaiting paperwork from last Friday now following Thursdsay. Posted second class. Money out of bank next day,
Client de confiance
12 years ago
Only dealt with over phone - prefer internet booking
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your helpful feedback.
We do need to take monies immediately to secure your holiday. This is not for our benefit as we do not receive commission until much later.
I understand that you received the paperwork on Thursday which was sent out first class on Wednesday. We do not send out paperwork immediately as we triple check everything to make sure it is correct. The ladies in administration have been working flat out to get the documents out as soon as possible but have been a little behind.
What we can learn from this is that we need to be telling our customers when the payment will come out and when the documents will be sent out so they are not left wondering when they will arrive as has happened in your case.
Thanks again for taking the time to tell us where we can improve.
I hope you have a lovely holiday.
Kind regards,
Paul Nadin
Managing Director
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
