Destination2 came highly recommended. I have been trying to call and make an amendment to my booking but no calls are being taken apparently still due to covid?! I still await a response to an email...
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Customer support
Destination 2
4 years ago
Hello, your enquiry has been dealt with by our customer service team within their timescales and they will continue to engage. We are sorry that you do not find our process personally acceptable but it does enable us to prioritise and we appreciate your understanding.
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Partager
ML
Mr Barry Loneragan
4 years ago
Ce que Mr Barry Loneragan a dit à propos de Destination 2:
Great service
Did everything we asked for. would book with them again
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Partager
ML
Mr Colin Lawson
4 years ago
Ce que Mr Colin Lawson a dit à propos de Destination 2:
So much cheaper for Dubai
Just back from Hilton Habtoor Dubai & was little concerned before booking as price was much lower than Hilton direct & other web based agents. No issues at all- from check in to leaving and we did...
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Partager
MR
Mr David Reeves
4 years ago
Ce que Mr David Reeves a dit à propos de Destination 2:
Good in parts poor in parts
Rang through to book a holiday in Dubai to celebrate my wife’s 60th and sons 30th.. had to wait a long time (with quite irritating music whilst you wait !) .. anyway when got through the assistant...
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Customer support
Destination 2
4 years ago
David we welcome your feedback and will address this internally to see how we can improve having regard to what has been said.
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Partager
MD
Mrs Claire Day
4 years ago
Ce que Mrs Claire Day a dit à propos de Destination 2:
Very disappointed with D2 customer service once holiday booked.
I am very disappointed with the customer service received by Destination 2 who were very helpful when encouraging me to book the holiday but once the holiday was paid for, they were not interested in...
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Customer support
Destination 2
4 years ago
Mrs Day the matter is being looked into and we have exchanged emails with you about this. There has been delay because you did not raise this via our emergency contact upon arrival, but since becoming aware we have begun investigation.
MD
Mrs Claire Day
4 years ago
Hello, you have said you are investigating, meanwhile we are on our holiday and another day has passed without hearing from you directly. Given we are due to go home very soon, I am not sure what your investigation is going to lead to? I contacted you very directly so please stop trying to put this on the customer.
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Client de confiance
4 years ago
Don't charge more to speak to a sales person
Price for a holiday should not go up just because I choose to speak to a staff member. When spending any sum, large or small, this should be part of the service, not an extra cost. The offer for the...
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Customer support
Destination 2
4 years ago
The online service allows for customers to take control of their own booking arrangements and accordingly responsibility in doing so and ownership for data provided or read. The service from our consultants ensures all aspects are thoroughly covered to avoid any issues and they can offer more from personal experience of the destinations. We are sorry that you disagree. Ultimatley you chose to book online and not all customers are confident in that.
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Client de confiance
4 years ago
Helpful and patient
David and Neil went the extra mile for me
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Partager
MB
Mrs Emma Louise Brown
Suffolk
4 years ago
Ce que Mrs Emma Louise Brown a dit à propos de Destination 2:
Very easy
All good and easy Nadine was very helpful for all our requests can’t wait for lovely holiday
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Partager
MB
Mrs Melanie Banks
Kirby Cross
4 years ago
Ce que Mrs Melanie Banks a dit à propos de Destination 2:
Great price and easy to book
I find your website easy to use and well laid out and prefer it to your competitors!! Of course the price is good too!!
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Partager
Client de confiance
4 years ago
Absolutely amazing
Absolutely amazing service. We didn’t take much notice of our airports so we booked leaving from Stansted and then arriving back to Heathrow. One call and everything was sorted
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
