Advertising was misleading, we thought our package came with a drinks package which turned out not to be the case. It took three days to get a response from anyone in customer service who were not...
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Customer support
Destination 2
4 years ago
We sympathise with your oversight when booking online but this review is not accurate. The offer clearly states in the advertising that it is only included where specifically stated within the room type description. You selected a room type where this was not stated and therefore it was not to be provided. Such special offers are created by the hotels and subject their conditions over which we have no control. Allowing for the resort time difference, you were responded to in just over and also in under 24 hours each time you emailed our team. The quote to upgrade to include this was provided in just over 48 hours and we are sorry this is deemed by you as unhelpful.
Client de confiance
4 years ago
Thanks for your response however, you are factually incorrect both myself and the Habtoor tried to contact you on several occasions and were greeted with a customer service is impacted due to C19 message. Perhaps you should amend the black writing on the main advertisement to reflect what is actually included, just providing objective feedback so others are not affected.
Customer support
Destination 2
4 years ago
Since we deal via a supplier and not direct with the hotel, we have been factually correct.
It would seem that the hotel and yourself were contacting us via normal channels which are out of service. We have a dedicated in resort 24/7/365 emergency telephone number that was provided to you for such purpose and we regret was overlooked. We thank you for your feedback and will monitor should there be misunderstanding by other customers as a result of how the offer is presented.
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Partager
MW
Mrs linda woodley
4 years ago
Ce que Mrs linda woodley a dit à propos de Destination 2:
Great company to book with
Destination 2 have always been an excellent company to use especially Kirsty Fox our contact she has always gone that extra bit to help us find the most suitable hotel for us as we are quite fussy 😱
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Partager
Client de confiance
4 years ago
So far so good.
Super easy to book online and a good competitive price.
Haven't flown yet so cannot comment of how ease of paperwork.
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Partager
MJ
Mr Colin Jarvis
Upminster
4 years ago
Ce que Mr Colin Jarvis a dit à propos de Destination 2:
My daughters wedding
Booked my daughters wedding, great service, friendly and well informed, would highly recommend , helped with group booking, well done
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Partager
MS
Mr wesley simmonds
4 years ago
Ce que Mr wesley simmonds a dit à propos de Destination 2:
Pricing was good, no personal touch in holiday confirmation. Communication slow.
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Partager
Client de confiance
4 years ago
Excellent serviceso far.
I would definitely consider booking another holiday with Destination2. The service I have received so far has been excellent.
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Partager
MB
Miss Susan Benjamin
4 years ago
Ce que Miss Susan Benjamin a dit à propos de Destination 2:
It was om on the whole
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Partager
MF
Mrs Diana Foschini
4 years ago
Ce que Mrs Diana Foschini a dit à propos de Destination 2:
Very efficient service, knowledgeable about destination and resort .
Would definitely recommend Destinations 2 to my friends and family, and will book future holidays with them .
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Partager
MS
Mr NIGEL STEVENSON
4 years ago
Ce que Mr NIGEL STEVENSON a dit à propos de Destination 2:
EXCELLENT!
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Partager
MB
Mr Geoffrey Bell
4 years ago
Ce que Mr Geoffrey Bell a dit à propos de Destination 2:
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
