Shauna was really helpful, very quick to respond to my queries. Liked that I was able to chat through what my requirements were without feeling I was being pressured into buying.
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Partager
MN
Ms Georgia Nicolaou
4 years ago
Ce que Ms Georgia Nicolaou a dit à propos de Destination 2:
Best service great attention to detail
Emma was fantastic - great service ! Really professional great attention to detail
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Partager
Client de confiance
4 years ago
Professional, courteous staff and good value
Professional service, knowledgeable staff and real value for money
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Partager
MK
Miss Nadia Keay
HULL
4 years ago
Ce que Miss Nadia Keay a dit à propos de Destination 2:
helpful and caring, reasonable prices
very quick to answer my call. The gentleman l spoke with was very helpful, especially with the confusion with my passport. he helped also with my return journey so l would not have too many...
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Partager
Client de confiance
4 years ago
Worst experience - don't book with destination2.
Awful experience - the customer service agents pass you around and make empty promises that someone will call back - they don't and you're left chasing.
DON'T BOOK WITH THEM!
Customer support
Destination 2
4 years ago
We are sorry to hear this as your record shows very differently and your consultant has been asked to check for outstanding enquiry from you. They will be in touch.
Client de confiance
4 years ago
Of course the records show differently! After I chased 100 times to get the matter resolved. This wouldn't happen with reputable companies.
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Partager
MW
Ms Nicola Westphal
4 years ago
Ce que Ms Nicola Westphal a dit à propos de Destination 2:
Great service and a really helpful person in Matt who gave me his direct email for any concerns or questions I may have. I would definitely recommend.
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Partager
MB
Mrs Pamela Berridge
4 years ago
Ce que Mrs Pamela Berridge a dit à propos de Destination 2:
Friendly efficient and helpful.
Polite friendly efficient and helpful. Easy to book and not too long a wait on the phone.
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Partager
Client de confiance
4 years ago
Misleading says all resort fee charges and taxes included but once booke small sprint says resirt fees fees 49 dollars a day !!! Emailed no response still confused thought it was a good deal but...
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Customer support
Destination 2
4 years ago
Hello, since you booked online it is presumed that customers have researched the destination / property and are confident to do so.
But when booking online on our website you will have had access to the mention of the resort fees before completing since this is in the Hotel Important Information section, and states-; Please note - most hotels in Las Vegas charge a mandatory resort fee to be paid directly to the hotel. It is also in our terms and conditions which you must tick to say you have read before proceeding to book. We are sorry that these advisories appear to have been overlooked and have caused you to review us so unfavourably which we do not feel is warranted under the circumstances.
Client de confiance
4 years ago
So why does it say it includes resort fees but it actually doesn’t
Customer support
Destination 2
4 years ago
We include resort fees that can be pre paid as part of a booking but others are a mandatory resort fee required to be paid locally upon check in by the guest. It is in destinations such as USA and Dubai where these fees are to be passed on by the hotel to the local government or tourism authority and is a process over which we have no control to prepay. Where this is the case, we inform our customers via the Important Information.
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Partager
Client de confiance
4 years ago
Good service
Quick and efficient service
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Partager
MO
Mrs Joanne Oliver
4 years ago
Ce que Mrs Joanne Oliver a dit à propos de Destination 2:
Great service from Matt, thank you
Great service from Matt, thank you for the advice relating to the resort, really appreciated.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
