Charles Tyrwhitt Commentaires

I am very sorry that you were frustrated by the delayed shipment of the shirt JEP0458SLVS (Silver Grey Linen Polo). However, I would like to point out that our website displays in advance if an item is not immediately available before the order is completed. In such cases, we offer our customers the option to reserve the item for a later delivery. This notice appears directly on the product page after selecting the size, allowing you to decide before placing the order whether you would still like to purchase the item under these conditions. The estimated delivery date was also confirmed immediately in the order confirmation as well as in a separate email sent on the same day. I can also confirm that no payment has yet been taken for this item. When paying by credit card, the charge is only processed once the item has actually been dispatched. I have just sent you an email outlining the options available to you. If you would prefer not to wait for the back-ordered item, we can of course cancel it for you, and you would be welcome to choose an alternative item that is currently available.

Vielen Dank für Ihr Feedback! Es freut mich sehr zu hören, dass Ihnen die Qualität unserer Hemden gefällt. Dass die Passformen unterschiedlich ausfallen, ist tatsächlich eher ungewöhnlich. Aus diesem Grund habe ich Ihr Feedback direkt einmal an unsere Produktabteilung weitergeleitet.