Coversure Insurance Services Keighley Commentaires

Hi Maurice, Thank you for your continued loyalty to Coversure since 2015 and for taking the time to share your feedback. We understand your view that, as a long-standing client, your details should already be known. However, we do routinely review and re-check policy conditions at renewal to ensure everything remains accurate and clearly understood, particularly where endorsements such as flood cover apply. This is done to protect our clients and ensure full transparency. When Shadab reviewed your policy, the flood cover was highlighted as an endorsement. This was done to ensure full transparency around any conditions on cover, which is something we are required to clearly point out. We appreciate that you felt this was not made as clear last year and that needing to come into the office to double-check the details was inconvenient. Your feedback is important to us, and we will take this on board to ensure explanations around endorsements and policy conditions are as clear and consistent as possible going forward. We thank you for renewing your policy and appreciate that the only service issue you had with Coversure was due to the inconvenience of coming into the office.

Thank you very much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that you’re happy with the service you received. Your comments will be passed on to Shahid Javed and the rest of the team, who will really appreciate the recognition. We’re always happy to assist and look forward to continuing to support you in the future.